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Spathe Systems · 3 weeks ago

Jr. Systems Administrator/Service Desk Technician

Fayetteville, NC

Full-time

Onsite

Entry Level

2+ years exp

Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL. They are seeking a Junior Systems Administrator/Service Desk Technician who will be the primary point of contact for customers, responsible for troubleshooting and diagnosing problems, and maintaining accurate documentation of processes and procedures.

Information Technology

Diversity & Inclusion

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as the point of contact to support service users and customers reporting issues, requesting information, access and other services

Instant Messaging along with expertise in electronic mail (Outlook), chat, and video teleconferencing

Troubleshoot, identify and diagnose issues and problems

Advise users on appropriate course of action

Escalate unresolved problems to higher level support technician

Records and tracks issues from outset to conclusion via ticketing systems for metrics

Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution

Thin Client technology and Virtual Desktop Infrastructure

Directory Services/Domain Name Service (DNS)

Basic knowledge of networking /software/hardware and protocols

Active Directory

Public Key Infrastructure (PKI)/Certificate Authority Services

Customer Relationship Management (CRM)

Ability to develop new concepts and processes

Analyze root causes and resolves issues

Can perform all tasks of Tier 1 and 2 technicians or specialists

Works individually, actively participates on integrated teams, and may also lead a task, project or team. Able to take or ask for guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations

Qualification

Active DirectoryThin Client technologyVirtual Desktop InfrastructurePublic Key InfrastructureCustomer Relationship ManagementITSM IAT Level III CertificationBasic networking knowledgeTroubleshooting skillsProfessional demeanorDocumentation skills

Required

Act as the point of contact to support service users and customers reporting issues, requesting information, access and other services

Instant Messaging along with expertise in electronic mail (Outlook), chat, and video teleconferencing

Troubleshoot, identify and diagnose issues and problems

Advise users on appropriate course of action

Escalate unresolved problems to higher level support technician

Records and tracks issues from outset to conclusion via ticketing systems for metrics

Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution

Thin Client technology and Virtual Desktop Infrastructure

Directory Services/Domain Name Service (DNS)

Basic knowledge of networking/software/hardware and protocols

Active Directory

Public Key Infrastructure (PKI)/Certificate Authority Services

Customer Relationship Management (CRM)

HS/GED and 6 years' experience

Associates Degree and 4 years' experience

Bachelor's Degree and 2 years' experience

ITSM IAT Level III Certification

Ability to develop new concepts and processes

Analyze root causes and resolves issues

Can perform all tasks of Tier 1 and 2 technicians or specialists

Works individually, actively participates on integrated teams, and may also lead a task, project or team

Able to take or ask for guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations

Clearance Required: TS/SCI

Job Type: Full Time

Work Location: One location - Fort Bragg, NC

Travel: Up to 20% travel during the year