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#twiceasnice Recruiting · 1 month ago

IT Service Delivery Manager (MSP) - REMOTE

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

#twiceasnice Recruiting is seeking an IT Service Delivery Manager for a client in the Managed Services industry. In this remote role, you will lead a team of technicians and oversee IT services for approximately 100 small business clients, focusing on technical expertise, client engagement, and process improvement.

Career PlanningHuman ResourcesProfessional ServicesRecruiting

No H1B

Responsibilities

Oversee and manage service delivery for MSP clients

Lead a technical support team handling day-to-day Tier 2 and Tier 3 issues

Serve as an escalation point for complex technical challenges & also team backup

Oversee IT projects & team resources, ensuring timelines, scopes, and budgets are met

Manage and support Tier 3 project work for client deliverables

Conduct regular client meetings to review performance, discuss needs, and align on priorities

Evaluate, test, and deploy new technologies and services

Identify additional service opportunities and support client growth

Monitor, document, and improve internal service delivery processes

Manage quoting, purchasing, and vendor coordination

Stay updated on industry trends, recommending new tools and services

Qualification

IT support experienceIT Manager experienceWindows servers/desktopsMicrosoft 365NetworkingVirtualizationClient engagementProcess improvementTeam leadershipProject management