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(USTA) United States Tennis Association · 1 day ago

Manager, Player Relations

Purchase, NY

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

3+ years exp

The USTA (United States Tennis Association) is the national governing body for the sport of tennis, focused on promoting and developing tennis in the United States. The Manager of Player Relations will collaborate with the Director of US Open Player Services to develop and implement player relations strategies, manage communications, and enhance player experience at events.

Event PromotionSportsTennis

Responsibilities

Execute the year-round US Open and American player relations strategy

Serve as a liaison across Competitive Pathway, Player Development, Pro Circuit, and Major Events to support unified player communication and initiatives

Develop, maintain, and distribute player communication materials

Monitor player-related social media activity and produce weekly insights reports

Provide weekly updates on American players and track key milestones throughout the season

Organize American player dinners at designated tour events

Assist in planning and delivering player-focused initiatives and special events

Coordinate and facilitate player relations meetings, including agenda creation, note-taking, and follow-up action tracking

Maintain the player relations inbox and manage player databases

Support various administrative needs tied to player outreach and engagement

Lead operational areas of US Open player operations, including the Tennis Family Lounge, player hotel operations, transportation services, and dining programs

Manage and fulfill player requests across departments for content, appearances, and other engagement opportunities

Execute player programs such as Stars & Stripes, Final 8, and Past Champions

Support the design and delivery of player-related Fan Week initiatives

Assist in developing and executing the US Open player relations and communications strategy

Coordinate deliverables tied to Fan Week player contracts and assist with related administrative processes

Support the US Open wildcard committee with organization, documentation, and reporting

Collaborate with external research partners on player surveys and feedback collection, providing timely observations and actionable insights

Coordinate US Open Player Relations after-action meetings and produce comprehensive post-event reporting

Generate reports on player behavior, trends, insights, and opportunities for improvement

Other duties as assigned

Qualification

Player relations strategyEvent planningCommunication skillsMarketing degreeTennis experienceMS Office proficiencyPublic speakingProblem-solvingOrganizational skillsInterpersonal skillsTime management

Required

3-5 years of related work experience

Bachelor's degree in Marketing, Business, Communications or Sports Management from a nationally recognized program or institution

A strategic thinker with strong problem-solving abilities

Outstanding communication skills including written, presentations, public speaking and an ability to communicate effectively with individuals at all levels

Exceptional organizational, planning, multi-tasking and time management skills

A professional team player with strong interpersonal and emotional intelligence skills

Self-starter with ability to prioritize and handle various tasks concurrently

Excellent PC skills and proficiency in MS Office/Google Suite

Trustworthiness with an ability to handle confidential matters discreetly

Relevant experience in tennis

Position based in Time Square office, some travel to major events, travel to ATP/WTA tour events

Benefits

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.

Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.

Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.

Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.

Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.

Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

Company

(USTA) United States Tennis Association

The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth at every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Founded in 1881

Purchase, New York, USA

201-500 employees