IMA Life North America ยท 18 hours ago
TECHNICAL SERVICE ENGINEER
Tonawanda, NY
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrIMA Life North America is a company within the IMA Group specializing in aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries. The Technical Service Engineer will coordinate and support customer service suppliers for repairs and services of capital equipment while providing technical expertise and managing customer service projects.
Machinery
Responsibilities
Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment
Providing technical expertise on equipment and maintaining vendor relationships at a technical level
Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities
Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings
Managing CS projects in SAP, including material structures, parts processing, and creation of new materials
Coordinating expedited vendor services and materials for time-sensitive requests
Providing technical support to global Customer Service teams
Supporting Business Development with technical input as needed
Conducting or assisting with departmental audits
Monitoring and implementing new technologies and changes introduced by vendors/suppliers
Leading or supporting capital equipment upgrade projects
Coordinating logistics and production activities related to CS projects and upgrades
Handling warranty processing of parts and materials with vendors
Creating SAP structures and BOMs, and managing project reporting and material documentation
Performing engineering reviews on CS projects and upgrades
Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities
Qualification
Required
Bachelor's degree in engineering or equivalent technical experience
Excellent organizational skills and ability to manage workload and that of the Service Engineering team
Strong self-direction, efficiency, and communication skills
Ability to prepare accurate, detailed quotes for capital equipment
Availability to travel nationally and internationally (up to 15%)
Willingness to work overtime when needed
Preferred
Knowledge of freeze dryer upgrades
Organized approach to work and proactive attitude
Knowledge of refrigeration systems
Knowledge of hydraulics and vacuum systems
Understanding of electrical systems, electrical distribution, automation, and controls
Benefits
Comprehensive medical, dental, vision, and disability insurance
401(k)-retirement plan
Company
IMA Life North America
Although one of the oldest techniques in the pharmaceutical industry for the preservation of unstable materials, there has been an increasing demand for lyophilized products and equipment, in particular in the last decade.
51-200 employees
H1B Sponsorship
IMA Life North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase