Home Health Focus AI · 1 month ago
Customer Service Consultant, Guest Experience
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrHome Health Focus AI is dedicated to helping home healthcare professionals find meaningful opportunities that prioritize patient care. They are seeking a Customer Service Consultant to deliver exceptional support, enhance guest experiences, and build loyalty through personalized engagement.
Computer Software
Responsibilities
Deliver friendly, efficient, and helpful support to exceed guest expectations
Recommend additional services and products to enhance the guest experience
Resolve inquiries and issues effectively while maintaining high guest satisfaction
Accurately track guest interactions and sales opportunities using CRM tools
Build trust and loyalty with repeat guests through personalized engagement
Qualification
Required
Genuine passion for delivering exceptional customer service
Skill in upselling while enhancing the overall guest experience
Ability to quickly and effectively resolve guest issues
Strong collaboration skills and commitment to achieving shared goals
Availability to work flexible shifts, including evenings and weekends
Preferred
TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; employer will cover the cost of the first attempt
Previous experience in a customer service role within the travel industry
Benefits
Opportunities for career advancement and access to professional training programs
Incentives and rewards for exceptional service and upselling success
Flexible work shifts, including evenings and weekends
Participation in sustainability-focused initiatives with paid volunteer days
Company
Home Health Focus AI
HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase