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Northside Hospital · 2 weeks ago

Scheduler Secretary, Interventional Pain & Spine Care Center

Lawrenceville, GA

Full-time

Onsite

Entry Level

1+ years exp

Northside Hospital is an award-winning healthcare facility that is continually growing. The Scheduler Secretary plays a crucial role in patient interactions, managing appointments, and ensuring accurate patient records, while maintaining compliance with healthcare regulations.

CommunitiesFitnessHealth CareLeisure

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serves as initial patient contact, initiates patient record and account and prepares patient for visit. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions

Compiles patient records and prints schedule in preparation for daily appointments. Responsible for collecting and organizing patient documentation. Assist with chart management, to include assembly, sticker application, etc

Pre-registers patients as time allows if applicable

Interviews, verifies, and performs accurate data entry of patient demographics, insurance coding, and medical information to ensure integrity of records and minimize claims denials if applicable. Facilitates the gathering of information for insurance/billing questions as requested by patients. May assist patients with forms and applications. Reviews for completeness and makes corrections of a routine nature

Educates patients and maintains compliance with Medicare Secondary Payer guidelines through accurate completion of questionnaire for every appropriate patient encounter, and with HIPAA privacy regulations and acknowledgements if applicable. Maintain confidentiality with client records and sensitive issues or documents

Accepts up-front payments and provides appropriate patient receipts. Ensures proper transport and documentation is provided to Accounting if applicable

Escorts patients to testing area as needed and provides directions as applicable. Monitors patient wait times ensuring patients are seen with 15 minutes and communication as to delays, status of procedure, etc. occurs

Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals. May file, print, copy, fax, and take messages. Receives and screens calls and visitors, responding to routine inquiries with standardized information

Accurately schedules all categories of appointments – new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc. Telephones patients or physicians’ offices daily to confirm appointments, where appropriate

Orders and stocks supplies and forms. Maintains appropriate inventories to ensure adequate par levels. Responsible for inventorying and coordinating equipment repair/maintenance

Maintains competency in multiple information systems programs, keeps abreast of ongoing changes, and maintains flexibility inherent in performance of job

Sustains optimal patient focus while performing job duties in a manner which conveys respect and dignity to the patients and patients’ families. Manages complaint handling and service recovery in a professional manner

Reviews, prepares, and forwards patient information to be retained in the hospital medical record in a timely manner if applicable

Assists clinical staff with safe patient handling as needed

Assist with confirmation of lab and testing results

Communicates regularly with departmental staff and management on a daily basis

Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager

Other duties as assigned by supervisor

Qualification

Medical terminologyData entryScheduling experienceCPR certificationMS Office proficiencyProblem-solving skillsCommunication skills

Required

One (1) year previous medical related clerical or related experience or an associate's degree

Typing requirements vary by department; see requisition for requirements

CPR certification may be required by department; see requisition for requirement

Preferred

Three (3) years previous experience in admissions or a scheduling environment

Demonstrated problem-solving skills

Proficient in computerized input of data

Good communication skills

Fundamental knowledge and skill in utilization of computer application

Level of proficiency in the use and application of MS Office (Word, Excel, and PowerPoint) varies by department, see requisition for requirements

Medical terminology

Company

Northside Hospital

Glassdoor4.2

State-of-the-art facilities with skilled, caring professionals dedicated to the health and wellness of the communities they serve.

Founded in 1970

Atlanta, Georgia, USA

10001+ employees

http://www.northside.com

H1B Sponsorship

Northside Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (3)

2022 (3)

2020 (1)