System Administrator- UKG Workforce Management Systems , Worldwide Grocery Stores (WWGS) jobs in United States
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Amazon · 7 hours ago

System Administrator- UKG Workforce Management Systems , Worldwide Grocery Stores (WWGS)

positionAustin, TX
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$94K/yr - $185K/yr
date5+ years exp

Amazon Grocery Stores is seeking a System Administrator to own the configuration, testing, and operational excellence of our UKG Workforce Central and UKG Pro workforce management platforms. This role is critical to enabling advanced scheduling and forecasting across our retail network, serving as the technical expert bridging business needs with system capabilities to ensure high availability and data integrity.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Configure, maintain, and secure UKG Workforce Central and UKG Pro WFM applications, including Advanced scheduling, Forecasting and Reporting modules
Own end-to-end solution lifecycle: requirements gathering and review, build, implementation, testing, deployment, monitoring and hyper care
Implement and enforce configuration management, change control, and versioning procedures to maintain system integrity
Monitor system performance and proactively identify, troubleshoot, and resolve issues to minimize downtime
Own and maintain weekly scheduling jobs and auto-generated schedules, including error resolution and reprocessing
Conduct weekly labor audits to validate scheduling job success and identify labor allocation irregularities
Identify automation opportunities and collaborate with product/tech teams to build and test AI-based solutions
Lead consultative sessions with stakeholders to understand business needs, communicate trade-offs, and ensure end-to-end follow-through
Ensure all new requests are aligned with the product strategy, roadmap and enterprise business strategy
Translate operational requirements into technical specifications and deliver scalable solutions
Handle scheduling intake requests via Smartsheet/Ticketing estimate level of effort, and serve as SME for new store openings, location realignments, and program/pilot changes
Document business processes, technical requirements, and implementation procedures to build reference materials
Provide expert-level support to Business Partners via collaboration tools and ticketing systems
Coach and mentor UKG contractors in day-to-day operations

Qualification

UKG Workforce CentralUKG Pro WFMAdvanced schedulingForecastingGrocery/retail experienceAI-based solution architectureApplication integrationProblem-solvingCollaborationCommunication

Required

Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
5+ years of experience configuring, testing, and owning UKG Workforce Central and UKG Pro workforce management systems
3+ years of experience in forecasting, advanced scheduling, and custom drivers for Labor Scheduling system configuration and support
2+ years of experience in grocery/retail environment
Professional level understanding of UKG systems architecture, internal dependencies, end-to-end testing, and governance
Experience developing mechanisms to monitor and test tools at scale, with strong troubleshooting methodologies and root cause analysis capabilities
Excellent problem-solving, collaboration, and communication skills
Ability to work independently and passionately own the backend of systems

Preferred

Experience with AI-based solution architecture
Knowledge with application integration of UKG ecosystem

Benefits

Equity
Sign-on payments
Medical
Financial
Other forms of compensation

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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