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Four Seasons Hotels and Resorts · 2 weeks ago

Front Office - Front Desk Receptionist (Overnight) - Full Time

Kailua-Kona, HI

Full-time

Onsite

New Grad, Entry Level

$28.89/hr - $28.89/hr

0+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to creating exceptional experiences for guests. The Front Desk Receptionist role involves checking in and out guests, managing room assignments, and ensuring high levels of customer satisfaction through professional interactions and hospitality.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest

Ensure revenue is maximized by upselling guest rooms based on availability

Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone