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Schenectady Community Action Program · 3 weeks ago

Receptionist / Intake Secretary

Main Office - SCHENECTADY, NY 12307

Full-time

Onsite

Senior Level

$18/hr - $25/hr

5+ years exp

Schenectady Community Action Program (SCAP) is dedicated to eradicating poverty and supporting low-income individuals and families. The Receptionist / Intake Secretary will provide essential community services program support, including reception, data entry, and assisting customers with their needs.

CommunitiesNon ProfitSocial

Responsibilities

This position is responsible for Community Services Program support services, including reception, data entry, and intake & clerical tasks

Efficiently answer multi-line phone system and direct calls to appropriate persons using a customer friendly approach and common courtesies

Provide phone and onsite assistance for customers as needed to help with portal registration and updates. Review and approve registration information

Maintains accurate daily customer log in data as directed and enter accurately and timely all required data using spreadsheets and data entry software as directed

Greet customers and business associates with a pleasant and professional demeanor and be able to determine their reason for coming to SCAP. Direct the customer/business associates to the appropriate person

Keep waiting room neat and professional looking to ensure efficient flow of people by keeping the entry way clear of people and managing the overall waiting area effectively

Complete follow up Agency-wide Outcomes Matrix (AOM) with customers following the matrix decision tree. Generate referrals according to baseline AOM assessment results and service need priorities as outlined in the procedure manual

Qualification

Customer service experienceMicrosoft OfficeMulti-line phone systemData entryWritten communicationVerbal communicationPoverty issuesProfessional demeanor

Required

Associates Degree in a related field

Demonstrated excellent written and verbal communication skills

Demonstrated computer expertise with Microsoft Office, and the ability to stay up to date on office technology

Experience with direct customer service in a busy environment

Five years' experience with answering and referring calls from a multi-line switchboard

Knowledge and understanding of issues related to individuals and families in poverty. Ability to build upon the strengths of those we serve with diverse racial, cultural, social, educational and economic backgrounds, including high risk populations, to provide high-level services and lasting solutions to fit each individual's and family's needs