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Ziply Fiber · 2 weeks ago

Residential Sales and Service Consultant

Beaverton, Oregon, United States

Full-time

Onsite

New Grad, Entry Level

$17/hr - $18.17/hr

Ziply Fiber is dedicated to delivering the fastest home internet in the Northwest and is looking for Residential Sales and Service Consultants to enhance customer experiences. The role involves providing solutions to residential customers and ensuring satisfaction through superior product knowledge and service.

InternetManufacturingTelecommunications

No H1B

Responsibilities

Sell Ziply products and services

Retain current customers

Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services

Interact with customers patiently, empathically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner

Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs

Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment

Utilize billing system to assist customers in a wide range of billing transactions

Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements and repair resolution

Providing a best-in-class customer service experience

Troubleshoot customer issues through satisfactory resolution

Respond to social media messages from customers on various platforms

Work efficiently according to Call Center metric demands

Always maintain a professional demeanor

Perform multi-tasking between systems for customer support

Assist with training and peer coaching as assigned by supervisor

Performs other duties as required to support the business and evolving organization

Qualification

Bilingual in EnglishSpanishCustomer service experienceSales experienceMicrosoft Office SuiteComputer competencyMulti-taskAttention to detailOrganizational skillsCommunication skillsWork independently