Providence Health Plan ยท 3 weeks ago
Principal Business Systems Analyst, Salesforce
United States
Full-time
Remote
Senior Level, Lead/Staff
$58.79/hr - $92.82/hr
3+ years expProvidence Health Plan is a comprehensive health care organization dedicated to serving vulnerable communities. The Principal Business Systems Analyst - Salesforce will coordinate with various stakeholders to facilitate requirement gathering and support system implementations while providing mentorship and guidance on Salesforce-related projects.
Health CareHealth InsuranceNon Profit
Responsibilities
Coordinate with vendors, partners, architects, project management and Providence leadership to facilitate complex cross-departmental and company-wide requirement gathering activities and consulting on complicated system implementations, integrations and upgrades supporting various types of initiatives for all departments within Providence Health Plan
Guide teams through Salesforce-specific implementations, integrations, and optimizations
Stay current with Salesforce platform capabilities and apply them to meet evolving business needs
Continuously provide active mentorship to other caregivers on how to analyze current and proposed processes, document deltas, validate against organizational goals and roadmaps, provide project management services, troubleshoot complex reports/extracts, mentor teams and individuals in the formation and processing of well-formed user stories in Azure DevOps, collect / organize / document user feedback, make adjustments to timelines as well as organize / drive the creation of best practices for process workflows, mapping documents, batch job documentation, change requests, SQL queries, use cases, mockups, acceptance criteria and SharePoint pages
Collaborate closely with Quality Assurance Engineers, taking the lead when required, in the creation of test plans, test scripts, test data, communication plans, bugs, and report outs
Perform duties as a member of an agile team where they will be responsible for both organizing and mentoring any IS agile team (including their own) around team agreements, standards, and approaches to ensure all teams successfully complete all commitments each sprint
Act as a role model and proactively advocate for ensuring that teams continuously work to improve velocity and quality each sprint
Provide on-call and after-hours support duties as required
Qualification
Required
Associate's Degree -OR- a combination of equivalent education and work experience
Preferred
3 or more years of experience working as a business systems analyst on an agile delivery team
Facets experience
Microsoft SQL Server experience
Demonstrated experience working with healthcare regulations such as HIPPA, HITECH, and CMS Guidelines
Demonstrated experience assessing existing processes and identifying opportunities for improvement
Demonstrated experience communicating effectively and translating business needs into technical requirements
Demonstrated experience working with Salesforce architecture, data models, workflows, and integrations as they relate to designing scalable solutions
Demonstrated experience working with systems that integrate with Salesforce (such as EHRs, billing platforms, or other third party applications)
Demonstrated experience creating and managing Salesforce user roles and profiles
Upon Hire: IIBA certification
Demonstrated experience taking leadership addressing system related issues
Demonstrated experience using LEAN techniques in analyzing requirements for potential automation
Benefits
401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Paid parental leave
Vacations
Holidays
Health issues
Voluntary benefits
Well-being resources
Company
Providence Health Plan
Providence Health Plan is a nonprofit organization that offers commercial and individual health insurance coverage.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Laurel C. Soot
Chief Medical Officer
Recent News
2025-10-10
2025-07-31
Company data provided by crunchbase