True Sports Physical Therapy ยท 2 weeks ago
Front Desk Coordinator - Full-Time
Baltimore, MD
Full-time
Onsite
New Grad, Entry LevelTrue Sports Physical Therapy is excited to announce the opening for a dedicated and dynamic Front Desk Coordinator at our busy clinic facility. This role plays a crucial part in providing a positive patient experience and ensuring efficient clinic operations.
FitnessHealth CareRehabilitationSports
Responsibilities
Warmly greet and check-in patients, ensuring a pleasant reception experience
Manage scheduling of appointments, adjustments, and follow-ups for optimal patient and therapist convenience
Optimize patient flow to keep wait times minimal and ensure the schedule runs efficiently
Maintain patient records and confidentiality with strict adherence to data protection laws and clinic policies
Process patient payments and verify transaction accuracy as per financial protocols
Answer, screen, and route calls with professional attention to detail and client care focus
Provide information and assistance to patients regarding policies, services, and procedures
Handle and resolve patient concerns diplomatically and report unresolved issues promptly to the appropriate personnel
Perform general office duties, such as filing, photocopying, faxing, and organizing clinic documentation
Participate in staff meetings to discuss improvements in patient services or operational procedures
Assist in the maintenance of the cleanliness and organization of the clinic environment
Regularly communicate with management to update on daily operations and discuss any issues or concerns
Qualification
Required
High School Diploma or equivalent
Proven experience in a front office handling receptionist or administrative duties
Strong interpersonal and communication skills; capable of effectively managing time and multitasking in a fast-paced environment
Exemplary customer service skills with a professional demeanor and the ability to manage stressful situations tactfully
Proficient in the use of computer software, including EMR systems, Microsoft Office Suite, and general office equipment
A keen eye for detail and a well-organized approach to work
Ability to work collaboratively in a team and maintain positive relationships with all staff members
Flexible and adaptive to changing procedures, schedules or priorities
Commitment to furthering the mission and values of True Sports Physical Therapy through excellent front office management
Company
True Sports Physical Therapy
Specializing in Sports Physical Therapy, True Sports offers a rehab experience that is unparalleled in the Baltimore area.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Stone
Chief Operating Officer
Company data provided by crunchbase