D.R. Horton · 9 hours ago
Customer Service Coordinator
Lake Oswego, OR
Full-time
Onsite
New Grad, Entry Level
0+ years expD.R. Horton, Inc., the largest homebuilder in the U.S., is looking for a Customer Service Coordinator. The primary goal of this role is to facilitate the completion of customer warranty requests while ensuring high levels of customer satisfaction through effective scheduling and communication.
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Responsibilities
Receive and confirm receipt of homeowner requests
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Develops and maintains good rapport with subcontractors and homeowners
Execute policies to ensure compliance with quality standards
Qualification
Required
High School Diploma or GED
6 months to 1 year related experience
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 15 pounds
Preferred
Previous customer service experience
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to provide a systematic approach in carrying out assignments
Benefits
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Company
D.R. Horton
America's Builder is a lofty title, but it's a goal we work toward every day. D.R.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Roberts
Regional CFO
Ashley Johnson
Division CFO
Recent News
New Orleans CityBusiness
2026-01-11
2026-01-09
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