Union Bank of Michigan · 2 weeks ago
Float Teller I
Lake Odessa, MI
Full-time
Onsite
New Grad, Entry LevelUnion Bank of Michigan is seeking a Float Teller I who will provide best in class customer service across various branches. The role involves processing transactions, assisting customers, and ensuring compliance with bank policies while promoting sales referrals and maintaining operational excellence.
BankingCommercialFinancial ServicesRetail
Responsibilities
Promote good customer experiences by consistently providing best in class customer satisfaction
Have a developed rapport with the customer base and have knowledge of account ownership
Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments
Count, prove, and package currency and coin
Redeem US Savings Bonds
Assist in night depository functions
Assist customers with safe deposit box access in accordance with bank policies and procedures
Operating TCR machines where applicable including balancing the TCR drawer at the end of the day
Funding and sales of pre-paid Visa Cards
Process various transactions related to CDs
Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed
Serve as dual control to branch activities including the ATM and Vault
Responsible for knowing and adhering to appropriate security and emergency procedures
Keep customer information in a secured area at all times while maintaining an organized work station
Maintain knowledge of the bank’s policies and procedures
Cash checks following proper bank procedures, making sure funds are available and collected
Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate
Assist in the opening and closing of the branch
Perform ongoing maintenance of scanners, validators, coin counters, TCR etc
Consistently meet or exceed sales referrals, as set by management
Actively involve yourself in branch huddles, sales meetings and staff meetings
Maintain a thorough understanding of all Retail products and services offered
Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services
Other duties as assigned from time to time by the Branch Manager, Customer Service Manager or Assistant Branch Manager
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC
Qualification
Required
Successful completion of the 90-Day Teller Certification
Good interpersonal skills including listening, verbal and written communication between coworkers and customers
Exemplary customer service skills
Ability to follow directions and be attentive to details and accuracy
Ability to retain confidential information
Exemplify professional appearance guidelines as stated within the company policies
Professional phone etiquette required for both internal and external communication
High school diploma or equivalent
Preferred
Prior cash handling and customer service experience preferred
Company
Union Bank of Michigan
Union Bank of Michigan specializes in financial services, commercial banks, and retail banks.
Founded in 1934
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cortney Collison
President/CEO Union Bank of Michigan
Janet Torres
EVP, Chief Operations Officer
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