Nordic Knots ยท 3 weeks ago
E-commerce & Customer Experience Specialist
New York, NY
Full-time
Onsite
Mid LevelNordic Knots is a fast-growing direct-to-consumer Scandinavian interior design brand. They are seeking an E-commerce & Customer Experience Specialist to deliver a best-in-class shopping experience and ensure smooth operations between customers and digital processes.
E-CommerceHome DecorLifestyle
Responsibilities
Advise and guide customers on interior design choices and product selections via email, chat, or phone
Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets
Manage returns, process refunds, and support logistical needs across the shopping journey
Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance
Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects
Qualification
Required
Degree in Interior Design or a related field
Professional experience in interior design and customer advisory roles
Native-level fluency in English with excellent written communication skills
Previous experience working in customer service, e-commerce, or client-facing roles
Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once
Proactive, adaptable, and energized by working in a fast-paced, start-up environment
Preferred
Zendesk experience is a plus
Fluent in French is a plus
Company
Nordic Knots
Nordic Knots is an e-commerce store that offers home decor products such as rugs, flatweave, plush, shaggy, jute, and runners.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase