Adobe · 5 hours ago
Director, Engagement Executive
Seattle, WA
Full-time
Hybrid
Director/Executive
$195K/yr - $391K/yr
8+ years expAdobe is a leading software company focused on changing the world through digital experiences. The Director, Engagement Executive will manage substantial projects for key Adobe accounts, ensuring high customer satisfaction and alignment with business goals while acting as a strategic guide and trusted advisor.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Entrusted with managing the completion of all engagements related to Adobe's customer service offerings. This applies to a defined group of strategic customers in the Americas. This entails ensuring project fulfillment and upholding customer approval across every project and workstream
Ensure customer requirements are met, resulting in the measurable, encouraged business value aligned to customer priorities and objectives
Act as the primary liaison for customer executive coordination and work with any customer partners within the customer’s broader network
Upon contract booking, ensure detailed and efficient transition from Sales to Delivery
Ensure successful project closeout and transition from delivery to post-delivery teams
Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and define opportunities to drive value across Adobe solutions
Serve as the main partner concern contact, ensuring customer issues are resolved promptly and projects remain on course
Responsible for accurate and effective revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams
Accountable for ensuring project revenue forecasts are up to date and accurate
Ensure Project Managers are completing operational functions in a timely and accurate manner including expense management, time entry and approval
Accountable for customer health reporting and intervention management
Manages the team within Adobe Customer Solutions by directing team assembly, employee onboarding, and transitions. Additionally, handles changes in personnel or processes across all projects linked to their assigned account(s)
Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums
Offer insights for account planning alongside the sales and project delivery units
Lead initiatives to renew and expand partnerships within the Customer Solutions division at Adobe with existing clients. This relies on a deep understanding of the client’s objectives and familiarity with the scope, activities, and resources necessary to achieve those objectives
Qualification
Required
8+ years of hands-on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software
Experience with enterprise level project or program management
Proven track record of building positive relationships, managing complex customer engagements and leading transformation
Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization
Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience-based story telling
Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services
Ability to seamlessly connect strategy and operational processes
Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Able to travel 50% to support client engagements
Bachelor's degree
Preferred
MBA or equivalent experience preferred
Digital marketing experience is preferred
Benefits
Comprehensive benefits programs
Short-term incentives are in the form of sales commission plans
Short-term incentives are in the form of the Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-11
2026-01-09
Chicago Tribune
2026-01-09
Company data provided by crunchbase