Atlas · 2 weeks ago
Customer Service Representative/Account Manager
Bensalem, PA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expThe Atlas Group is responsible for leading customer-facing account activities and full program lifecycle management for key customers of Brenner Aerostructures. The Manager of Account & Program Management serves as the primary liaison to ensure customer relationships are sustained and grown while aligning contract and program execution with delivery, cost, quality, and compliance targets.
InternetTourismTravel
Responsibilities
Serve as the primary point of contact for assigned key customers, building and maintaining strong relationships across procurement, engineering, operations, program management, and senior leadership
Develop and execute account plans aligned with Brenner’s strategic goals and customer business objectives – identifying growth potentials, cross-sell, and value-added services
Monitor customer satisfaction, performance scorecards, and drive corrective action when performance (delivery, quality, cost) deviates
Collaborate with Business Development and Sales teams to support RFIs/RFPs, proposal development, contract negotiations, and expansions
Provide market intelligence and customer insights back to Brenner and The Atlas Group leadership (e.g., program roadmap, technology trends, competitor activity)
Manage the end-to-end lifecycle of assigned programs from contract award through manufacturing, delivery, and post-delivery support
Lead cross-functional program teams, including operations, quality, supply chain, engineering, and finance to ensure programs meet schedule, cost, and quality targets
Oversee program planning, milestone tracking, risk management, change control, and customer-facing program reviews (kick-off, PDR/DDR, production reviews)
Ensure compliance with aerospace manufacturing standards including AS9100, ISO, Nadcap (as applicable), export control (ITAR/EAR), and customer-specific requirements
Monitor program financial performance—margin, cost variances, change orders, and ensure escalation of issues as needed
Review and manage customer contracts, purchase orders, forecasts, and amendments
Ensure accurate acknowledgement of orders, alignment of scope, deliverables, pricing and terms
Lead internal cost-to-serve, profitability and quotation support for customer programs; identify cost reduction or value engineering opportunities
Partner with Legal and Finance to manage exposure, compliance, and reporting obligations
Identify opportunities to drive program/process improvements across the account and within Brenner’s operations (Lean, Six-Sigma, value stream optimization) to enhance delivery, cost, and customer value
Work with the Director of Operations and senior leadership to align account priorities with the division’s strategic roadmap and capacity
Support new product introductions (NPIs) and business transitions into new platforms or customers, providing customer interface and internal coordination
Qualification
Required
Strong relationship-building, commercial, and program management skills with the ability to engage at all levels within customer and internal organizations
Solid knowledge of aerospace manufacturing and supply chain environment (aerostructures, precision machining, chemical processing, bonding)
Familiarity with aerospace quality and regulatory standards (AS9100, Nadcap, ITAR/EAR) and program management best practices
Proven track record in managing complex aerospace programs or major accounts – schedule, cost, and quality responsibility
Excellent analytical, financial acumen and decision-making capabilities
Effective communication, negotiation, and presentation skills
Proficient in ERP/CRM systems (e.g., Epicor, SAP), MS Office, and KPI/scorecard reporting
Ability to lead and work across multi-discipline teams, thrive in a high-mix/low-volume manufacturing environment
Bachelor's degree in Business, Engineering, Program/Operations Management or related field (required)
Minimum of 8–10 years of experience in aerospace or defense account management, program management or customer-facing roles, with at least 3 years in a leadership or team-lead capacity
Experience working with OEM customers, high-value contracts, and manufacturing programs; experience in aerostructures or precision manufacturing is a strong plus
Demonstrated success driving customer growth, program execution excellence, and cross-functional team leadership
Regular presence at customer sites and internal operations; ability to travel (~25–40%) as needed
Office and manufacturing floor environment; periodic walking in shop floor, visiting supplier or customer sites
Standard office ergonomics and occasional lifting up to 25 lbs for onsite materials, presentations, or field visits
Preferred
MBA or advanced degree
Company
Atlas
Atlas (atlaslovestravel.com) is a global travel-tech company offering a complete LCC retailing and data analytics solution, unifying fragmented content from 140+ LCCs and driving growth through analytics from 1B+ daily searches across global LCC data.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-03-18
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