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Precise Systems, Inc. · 3 weeks ago

IT Help Desk Specialist

Crane, IN

Full-time

Onsite

Entry Level

1+ years exp

Precise Systems is a solutions-based company focused on innovation in support of warfighters. They are currently seeking an IT Help Desk Specialist to support their NSWC customer in Crane, Indiana, responsible for providing technical support and maintaining professional relationships in a busy call center environment.

ComputerConsumer ElectronicsInformation TechnologyRoboticsSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Effective use of Help Desk tracking and ticketing system(s)

Effective verbal and written communication

Maintaining professional relationships with all customers and clients in a very busy call center environment

Providing technical support by responding to and resolving end-user programs

Installation and configuration of new workstations, peripheral equipment, and software

Documenting internal procedures

Assisting with onboarding of new users

Qualification

Help Desk tracking systemsTechnical supportInstallationConfigurationDoD 8570 IAT Level 2 CertificationSystems AdministrationCustomer relationship managementVerbal communicationWritten communicationTeam collaboration

Required

Bachelor's degree in Electrical/Electronic/Computer Engineering, Computer Science or Information Systems

DoD 8570 IAT Level 2 Certification (Security+ CE) is required

1-3 years of Systems Administration and/or IT Help Desk Experience

Ability to work independently and part of a team in researching data and developing analytical techniques and methodologies

Must be able to obtain and maintain a Secret security clearance

U.S. Citizenship is required

Company

Precise Systems, Inc.

As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service.

Founded in 1990

Lexington Park, Maryland, USA

1001-5000 employees