Advance Financial · 1 month ago
Bilingual Customer Care Agent
Johnson City, TN
Full-time
Onsite
Entry, Mid Level
$15/hr - $15/hr
2+ years expAdvance Financial is committed to creating a positive environment and providing world-class customer care. The Bilingual Customer Care Agent will manage inbound calls, assist customers with inquiries, and ensure a seamless customer experience.
BankingCreditFinanceFinancial ServicesFinTechPayments
Responsibilities
Manage mostly inbound calls for current and potential customers
Answer questions about our products and services, take payments and offer outstanding customer support
Verify and update customer account information as necessary
Meet daily, monthly and quarterly metrics based off customer service-related measures
Identify and escalate customer calls with complex issues
Work cross-functionally with internal teams to ensure a seamless customer experience
Happily complete other responsibilities assigned
Qualification
Required
English and Bi-lingual (English & Spanish)
High School Graduate or equivalent
2+ years of experience in a service-related field
Must show a 'Happy to Help' attitude at all times
Excellent communication skills in-person and over-the-phone
Well versed in Microsoft Office, and Google Suite
Quick to change and willing to ask questions rather than wait to be instructed
Incredible with time management and organizing yourself
Ability to retain a large amount of information at once
Preferred
some higher education preferred
call center preferred
Benefits
100% company-paid health insurance
401k with 5% company match
Student Loan Repayment Plan
On-site gym
Generous PTO plan including a Paid Birthday holiday
And more!
Company
Advance Financial
Advance Financial is a financial services company that offers flex loans, money lending, bill payment, and money order services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$18.1M2019-08-26Debt Financing· $17M
2017-02-15Debt Financing· $1.1M
Leadership Team
B
Brent Gay
CFO
Recent News
24-7 Press Release Newswire
2025-09-17
Seattle TechFlash
2025-04-28
Company data provided by crunchbase