NEOGOV · 1 month ago
Eligibility Specialist Trainee/I/II (Bilingual Preferred)
Mammoth Lakes, CA
Full-time
Onsite
Entry, Mid Level
$49K/yr - $69K/yr
1+ years expNEOGOV is seeking an Eligibility Specialist Trainee for the County of Mono, focusing on determining eligibility for public assistance programs. The role involves conducting interviews, processing casework, and making referrals to assist clients in accessing necessary services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services
Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs
Explains regulations, rules and policies to clients and apprises them of their rights, responsibilities and eligibility for participation in various public assistance programs and services
Ensures accuracy and completion of application and declaration forms
Resolves discrepancies by securing documentation, medical records and confirmation from other agencies
Enters and retrieves numerical and narrative data and issues benefits from an automated computer system
Determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results
Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination
Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform
Explains a variety of plan options, costs and individual plan features through Covered California
Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes
Determines need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly
Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy
Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format
Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed
Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality
Responds to questions and complaints of clients in person, by telephone, mail and/or email communication
Provides pertinent forms and pamphlets to clients as required
Identifies suspected fraud and makes referrals for investigation
Makes referrals to social service workers as needed
Participates in special projects, studies, work assignments and committees
Prepares correspondence and reports
Performs related duties as assigned
Qualification
Required
Two (2) years of full-time clerical experience involving public contact, interviewing, math computations, completion of forms or eliciting information from the public
One year of full-time experience determining eligibility for loans, financial assistance, unemployment or veterans' benefits, or publicly or privately funded health, counseling or social services programs
Completion of sixty (60) semester or ninety (90) quarter college units
One-year full-time experience in an Eligibility Specialist Trainee classification in an Interagency Merit System (IMS) county
One (1) year of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits
Two (2) years of clerical work involving public contact
Two (2) years of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits
Four (4) years of full-time clerical work involving public contact, interviewing, math computations, completion of forms or eliciting information from the public
Graduation from an accredited four-year college or university
One (1) year full time experience in an Eligibility Specialist I classification in an Interagency Merit System (IMS) County
Two (2) years of full-time experience determining eligibility for public assistance programs in a public human services agency
Preferred
Bilingual Preferred
Benefits
Medical Mono County Contracts with CalPERS
Dental Mono County
Vision
Basic Life Insurance
Supplemental Life Insurance
Flexible Spending Accounts and Optional Insurances
Mono County Deferred Compensation 457/401(a) Plan
CalPERS Retirement Benefits and Contributions
AFLAC – Optional Insurance Provider
EAP – Employee Assistance Program
Mono County Wellness Program
SICK & VACATION
Mono County Holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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