Help Desk Analyst I jobs in United States
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Blue Cross and Blue Shield of Vermont · 2 weeks ago

Help Desk Analyst I

positionBerlin, VT, US
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$22/hr - $26/hr

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. The role involves resolving technical issues for workforce members and ensuring effective communication throughout the resolution process.

Health CareNon Profit
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross
Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed
Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary
Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience

Qualification

Computer systems knowledgeMobile devices knowledgeTechnical issue resolutionCommunication skillsInterpersonal skills

Required

Minimum Associates Degree in computer science or a related field
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills, customer-oriented and patient

Preferred

Bachelor's degree

Benefits

Health insurance (including vision)
Dental coverage (free to employees)
Wellness Program
401(k) with employer match + automatic employer contribution
Life Insurance
Disability Insurance
Combined time off (CTO) – 20 days per year + 10 paid holidays
Tuition Reimbursement
Student Loan Repayment
Dependent Caregiver Benefits

Company

Blue Cross and Blue Shield of Vermont

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Located on a scenic hillside in the central Vermont community of Berlin, Blue Cross and Blue Shield of Vermont has been a primary part of Vermont’s health care system for more than 30 years, providing thousands of Vermonters with health benefits and services.
dateFounded in 1941
location
Washington, Vermont, USA
people-size201-500 employees
web-link
http://www.bcbsvt.com

H1B Sponsorship

Blue Cross and Blue Shield of Vermont has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Ruth Greene
VP, Treasurer & CFO
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Margaret Pinello-White, SHRM-SCP
Vice President & Chief Administrative Officer
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Recent News

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Company data provided by crunchbase