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Delve · 3 weeks ago

Client Partner- MedTech

Minneapolis, MN

Full-time

Hybrid

Senior Level

Delve is a product innovation services firm that partners with teams to bring innovative solutions to market in complex industries. As the Client Partner for MedTech, you will be responsible for client success, leading innovation programs, and ensuring alignment with client expectations throughout the project lifecycle.

Product DesignProfessional Services

Growth Opportunities

Hiring Manager

Helena Mannarino, SHRM-SCP

Responsibilities

Partner with Marketing, Sales, and Executive Leadership to develop and execute a successful go-to-market strategy with a focus on your geographic market

Build upon the existing client-base to establish a portfolio that can deliver both recurring revenue and sustained year-over-year growth

Take an active role in the sales process; shaping solution definition, crafting and presenting compelling proposals, shaping scope and budget estimates in partnership with Account Directors, Program Managers, and Functional Experts

Guide MedTech client engagements through regulated product development contexts, ensuring alignment with design controls, risk management, clinical considerations, and applicable regulatory requirements throughout the lifecycle

Create and execute strategic plans to extend and expand high-potential client relationships in partnership with Account Director(s)

Build relationships with key client executives, positioning Delve as a trusted advisor for both strategic and executional programs

Be an active member in the broader Product Design and Engineering community within the market; authoring and sharing thought leadership, participating in industry events, etc

Serve as a strategic partner to Delve’s clients, advocate for their needs and expectations at both the program and project level

Build an understanding of the client’s broader business context and strategic priorities within which our engagements exist to ensure broader strategic alignment

Ensure a smooth transition from the sales process to project delivery, ensuring alignment on the vision, scope, budget, and client expectations

Serve as an advisor and a partner to the Project Managers and broader team to identify and manage risks and develop mitigation strategies

Be available to advise project team members to ensure the project team’s effectiveness, quality of work, and team morale

Support internal kickoffs to ensure a smooth transfer of the vision of the scope and expectations for multi-disciplinary roles are set

Serve as an advisor to the PMs to monitor and identify risks and opportunities to ensure the project team’s effectiveness, quality of work, and team morale

Serve as a coach, mentor, and advisor to project team members, in alignment with department and practice area leaders and PMs

Build a client portfolio within the Studio’s market that meets both growth and profitability targets

Support PMs and Account Directors to ensure projects are profitable, advising project issues and risk, navigating scope and budget management, securing change orders when appropriate

Provide partnership, support, advice, and an escalation path for navigating project finances

Qualification

MedTech client engagementRegulated product developmentBusiness developmentFinancial managementStrategic planningTeam leadershipInclusive mindsetCommunicationMentorshipCollaboration

Required

Bachelor's degree in design, engineering, business, or a related field; advanced degree preferred

Extensive experience in design consulting or a related industry, with a proven track record of successful leadership

Proven track record in building profitable, growing client portfolios through successful business development and excellence in execution

Demonstrated experience partnering with MedTech clients across regulated product development environments, including familiarity with FDA and global regulatory pathways (e.g., IEC 62304, ISO 13485), clinical considerations, and design controls throughout the product lifecycle

Strong business acumen, including financial management and strategic planning skills

Experience managing complex, multi-disciplinary teams and client relationships

Proven ability to lead, mentor, and motivate teams to achieve exceptional results

Willingness to travel as needed