Railsware · 2 weeks ago
Technical Content Specialist (video tutorials & guides)
United States
Full-time
Remote
Entry, Mid Level
2+ years expRailsware is seeking a Technical Content Specialist to create clear and structured video tutorials for Coupler.io. The role involves managing the video production process and contributing to various written content to help users understand the product effectively.
AnalyticsEmailProductivity ToolsSaaSSoftware Engineering
Responsibilities
Record high-quality screencasts that show how Coupler.io works through real features, flows, and use cases
Set up imports, automations, and scenarios independently to demonstrate real-life workflows on screen
Write detailed scripts and storyboards that define the narrative, structure, and every on-screen step
Manage the video production backlog from initial idea to final delivery, keeping work organized and moving
Work closely with marketers and product managers to align on video goals, scope, and requirements
Prepare clear production packages for editors, motion designers, and voiceover artists so everyone knows what to do
Check freelancer deliverables, give actionable feedback, request revisions, and ensure quality at every stage
Make sure every video is correct, well-structured, and aligned with Coupler.io’s brand and product reality
Write blog articles, landing pages, and other writing materials that help people understand the product
Translate Coupler.io’s product capabilities into clear, practical explanations across different content formats
Qualification
Required
2+ years creating content for B2B SaaS with demonstrable results (landing pages that converted, campaigns that resonated, narratives that stuck)
Fluent English (written and spoken), for content creation and collaboration
Strong ability to work independently, take ownership, and see tasks through to completion
Portfolio required. Show us examples of your landing pages, blog articles, case studies, product marketing content, and video tutorials
Writing excellence. Perfect grammar, consistent tone, ability to adapt your voice to match brand personality – you know the drill
Advanced understanding of composition and storytelling. You know how to structure information so it's easy to follow and makes sense step by step
Technical writing mindset. You can explore complex technical products, understand how they work, and explain that clearly in writing
Research depth. You enjoy digging into unfamiliar topics (data warehouses, marketing attribution, business intelligence) and extracting what matters to your audience
Precision and detail. You catch inconsistencies, ask the right questions, verify claims, and maintain quality across all deliverables
Analytical clarity. You break down complex topics into logical parts and structure them in a way that's easy to follow and trust
Excellent communication skills. You're confident collaborating with different experts — including engineers, marketers, product managers, freelance video editors, and designers
Clear feedback and quality control. You know how to review work, give actionable feedback, request revisions, and maintain consistent quality standards
Strong organizational and coordination skills. You can manage multiple tasks and keep the content workflow running smoothly
End-to-end ownership. You're comfortable owning the full video production process, from scripting and recording to final delivery
Preferred
Experience writing scripts and storyboards for video tutorials
Hands-on familiarity with data analytics tools (Tableau, Looker Studio, Power BI): you've used them, not just written about them
Comfort working in Figma or similar design tools to input and refine content directly
Writing UX copy or microcopy for marketing materials
Experience with Google Analytics (GA4) and using data insights to optimize copy performance
Familiarity with video editing tools (e.g., Adobe Premiere Pro)
Company
Railsware
Damn good at building products and happy customers can prove that.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Yaroslav Lazor
CEO
Company data provided by crunchbase