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Cox Enterprises · 3 weeks ago

Vehicle Operations Support Specialist II

Kansas City MO

Full-time

Onsite

Mid Level

$16.15/hr - $24.23/hr

3+ years exp

Cox Automotive is a leading company transforming the way the world buys, owns, sells, and uses cars. The Vehicle Operations Support Specialist II is responsible for managing account relationships, ensuring customer requirements are met, and overseeing vehicle condition reports and reconditioning processes.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Manage account relationships, maintaining effective communications and ensuring customer requirements are met

Review and update condition report; approve and audit vehicle repair report

Walk vehicles to make recommendations for reconditioning to increase vehicle value

Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles

Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning

In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements

Work with lot operations for organization of account vehicles

Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale

Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

Perform other duties as assigned by management

Qualification

Customer serviceValid Driver’s LicenseVehicle reconditioningComputer skillsDriving standard transmissionDriving automatic transmissionAuto body knowledgeEffective communicationOrganization skills

Required

High School Diploma/GED and 3 years' experience in a related field

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline

OR 5 years' experience in a related field

Valid Driver's License and safe driving record required

Ability to drive vehicles with standard and automatic transmission

Effective communication and organization skills required

Commitment to providing excellent customer service essential