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SAIC · 3 weeks ago

VOIP Engineer SME

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

$80K/yr - $120K/yr

10+ years exp

SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role involves providing technical, managerial, and administrative direction for complex systems within the VOIP infrastructure, troubleshooting performance issues, and analyzing voice traffic for capacity planning solutions.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Configure, deploy, and maintain VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms)

Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools

Perform firmware updates, patch management, and endpoint re-certification as needed

Ensure systems are compliant with organizational standards, including network configurations like VLANs and QoS

Diagnose and resolve hardware, software, and network issues affecting VTC systems

Respond to user support tickets and provide on-site or remote assistance for live meetings

Coordinate with vendors for advanced troubleshooting or hardware replacements

Integrate VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx

Conduct system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests

Validate and deploy certificates for endpoint security

Conduct training sessions for end users on VTC system operations and meeting management

Develop and maintain Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows

Assist in large-scale deployments, including field office upgrades and new installations

Participate in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners

Qualification

VTC protocolsVTC equipment managementCCIE certificationPCVE certificationITIL Foundation certificationNetworking conceptsUser support skillsMultitasking skillsCommunication skillsOrganizational skillsInitiative