NEOGOV · 3 weeks ago
Community Family Resource Center Case Manager
Whittier, CA
Full-time
Onsite
Entry Level
$30/hr - $30/hr
1+ years expNEOGOV is seeking a Community Family Resource Center Case Manager to support families in Los Angeles County. The role involves conducting assessments, developing service plans, and providing case management to ensure families receive necessary resources and support.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Conduct needs assessments with each child, family, or individual served to identify strengths, barriers, and priority needs
Develop individualized service plans based on assessment findings and provide referrals/linkages to community-based services
Monitor service plan progress through periodic check-ins and adjust supports as needed to ensure goals are met
Facilitate warm handoffs to partnering agencies to ensure seamless transitions to specialty care and support services
Provide case management services that empower families/caregivers to better understand the systems they interact with (e.g., health, education, social services) and build self-advocacy skills
Collaborate and communicate regularly with internal and external stakeholders to ensure coordinated service delivery
Maintain accurate, timely, and confidential records of assessments, referrals, service plans, and follow-ups
Tailor the level, intensity, and type of intervention to meet the individual strengths and needs of participants; reassessing goals to ensure relevant services are being delivered
Provide meaningful experience and commitment to equity and community leadership in the relationship to the communities included in the program location and the inclusion of staff who are representative of the communities being served
Effective communication verbally, through email, through texts, and phone calls
Attend all assigned meetings and other related duties/activities. Must represent the agency in a professional manner
Adaptive and multi-tasking ability. The individual must easily transition from one task to the next
Must reside in Supervisorial District (SD) 4
Must attend all necessary training sessions and meetings throughout Los Angeles County
Other related duties as assigned
Adaptive and multi-tasking ability. The individual must easily transition from one task to the next
Qualification
Required
Bachelor's degree in a related field is required
Minimum of 1 year of experience in case management, family engagement, or related community-based services
Knowledge of local community resources, social service systems, and best practices in family engagement
Strong communication, problem-solving, and organizational skills
Competency to work with the various ethnic/cultural groups in the target area/community
Ability to work a flexible schedule, including evenings and weekends
Ability to succeed independently within a fast-paced, dynamic, and sometimes unpredictable work environment
Must be able/willing to travel as position requires cross collaboration partnerships, trainings, and meetings across LA County
Proficient in Microsoft program applications
Must be able/willing to travel and work from all HYC offices
Strong relationship-building/maintaining, networking skills, and great organizational skills
Shows initiative and strong motivation in completing and starting projects and enjoys the challenge of their work
Ability to reasonably adjust, accept, and make changes to directives as they occur
U.S. Citizenship or permanent resident status
Valid Class C driver's license. Current auto insurance coverage and good driving record
Ability to pass background check and criminal clearance
Preferred
Experience working with a community-based organization
Experience working with diverse communities
Experience with networking and program promotion
Experience/Expertise in social media, YouTube, Media Development, and Audio and Visual equipment
Benefits
Health
Dental
Vision
403b
EAP (Employee Assistance Program)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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