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Taziki's Mediterranean Cafe · 3 weeks ago

Field Training Specialist

Glen Allen, VA

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Taziki's Mediterranean Cafe is seeking a Field Training Specialist to ensure effective training in their assigned stores. The role involves developing and supporting certified trainers, managing training programs, and improving operational effectiveness through training processes.

Food and BeverageRestaurants

Responsibilities

Recruit, interview, and select position trainers in each assigned unit from existing staff following trainer criteria guidelines

Personally conduct all Train the Trainer programs in each assigned unit to produce prepared and certified position trainers

Provide 1-to-1 coaching and accountability to each certified position trainer to deliver validated training results required for each trainee

Be an advocate and example for the Quest training platform as part of daily Taziki’s employee life

Deliver clear and effective communication to the Field Training Department, General Managers, and Area Supervisors with valuable Periodic progress reports on the results and action plans for each assigned unit

Track food safety certifications and proctor necessary exams for each assigned unit and report results to the Field Training Manager

Collaborate with the Operations team on 30/60/90 post-opening training handoff for assigned new units

Identify and develop Senior Trainers from the certified trainer pool for growth opportunities like NSOs and other assignments

Work with assigned Certified Training Stores when there are enrolled MITs to ensure management training validation and conduct MIT progress reviews

Execute weekly face-to-face touchpoints with all MITs during their program to measure progress

Validate MIT graduation readiness and conduct Certifying Evaluations

Communicate MIT progress and documented completions to the Field Training Department

Provide ongoing development and coaching of training standards at Certified Training Store for managers and crew

Personally conduct all New Hire Welcome & Orientation sessions on a weekly basis as hiring volume of hourly roles demands

Provide training support both in and out of market as needed, such as New Store Openings, Manager/Operator Training, and special training programs

Build strong relationships with General Managers and Area Supervisors based on candor, trust, and results to promote confidence and investment in Training

Continuously develop and improve operational effectiveness, guest satisfaction, sales and profitability through training processes

Attend and contribute to Field Training meeting and development sessions for continued individual and team growth

Certified Position Trainers in every unit who have successfully completed the Train the Trainer program

Consistent use of Quest Paths and Trainer Manuals in all units

Validated and documented training completion of every new hire

Periodic reports on training progress and action plans for each unit

Contribution to Learning & Development team by assisting with the creation of training resources

Qualification

Restaurant operations knowledgeFood safety certificationTraining program developmentGoogle Suite proficiencyExcel proficiencyGuest service skillsPersonal developmentLeadership skillsCommunication skillsTime managementProblem solvingTeam collaboration

Required

Candidates from or willing to relocate to the following cities will be considered: Atlanta, Birmingham, Huntsville, Nashville, Raleigh, Richmond

This role is required to support both the Virginia (Richmond, Roanoke) and North Carolina (Raleigh) markets

PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey: https://go.cultureindex.com/p/9YvLn8Tv1J

You must be passionate about teaching and upholding the details of Taziki's Training

Ability to consistently train and motivate others to top performance with accountability

Excellent listening, verbal and written communication skills

Strong time management and organization skills

Active participant in their own personal development

Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure

Excellent leadership and guest service skills

Sound decision making and problem solving skills

Adhere to all company policies and procedures

Professional attitude and respect for coworkers, establishment, and the brand

Enthusiastic about our people, our guests, and our food

EMBODY OUR CONNECTION VALUE - Caring and engaging

EMBODY OUR CHALLENGE VALUE - Passionate and urgent

EMBODY OUR FRESH VALUE - Intentional and innovative

EMBODY OUR DETAILS VALUE - Teachable and disciplined

EMBODY OUR COLLABORATION VALUE - Responsible and respectful

Experience as a manager in a Certified Taziki's Training store strongly preferred, especially as a General Manager

Minimum of 2 years as a high performing Taziki's manager

Must successfully complete any additional MIT Training necessary to ensure full management training abilities

Conversational English skills (verbal and written) are required

Strong knowledge of restaurant operations

Must be at least 21 years of age

No more than 2 jobs in the previous 5 years

Proficient knowledge of Google Suite and Excel programs

Must have and maintain a clear driving record including reliable transportation

Must obtain and maintain an accredited Food Manager food safety certification

Ability and willingness to travel

Position requires the ability to tolerate walking and standing during an entire shift

Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 40-pounds to chin level without injury, with or without reasonable accommodations

Work with speed and efficiency in high-pressure situations