Aretiforce | B Corp™ · 3 weeks ago
Vice President of Customer Success
United States
Full-time
Remote
Director/ExecutiveAretiforce is a fast-growing Salesforce ISV seeking a VP of Customer Retention & Success to lead gross retention and renewals across their complex SaaS platform. This senior leadership role requires expertise in enterprise sales dynamics and driving customer success outcomes.
Staffing & Recruiting
Hiring Manager
Georgia Carr
Responsibilities
Gross retention, renewals, and executive-level customer relationships
A global post-sales org (Customer Success, Support, Technical Architecture, Ops) across the US & India
A commercial retention strategy with strong forecasting discipline
Executive alignment with enterprise customers to secure long-term commitments
Renewal cadence, KPIs, playbooks, and operating rhythm with a sales lens
Close partnership with Sales, Product, and Engineering to drive adoption and expansion
Complex enterprise renewals, product transitions, and migrations
Qualification
Required
sales-minded post-sales leader
understands enterprise sales dynamics
can run sophisticated customer success motions
knows how to drive outcomes at renewal time
gross retention, renewals, and executive-level customer relationships
a global post-sales org (Customer Success, Support, Technical Architecture, Ops) across the US & India
a commercial retention strategy with strong forecasting discipline
executive alignment with enterprise customers to secure long-term commitments
renewal cadence, KPIs, playbooks, and operating rhythm with a sales lens
close partnership with Sales, Product, and Engineering to drive adoption and expansion
complex enterprise renewals, product transitions, and migrations
sales or revenue leadership background (renewals, retention, post-sales revenue)
proven success improving gross retention in a SaaS business
experience navigating complex enterprise accounts and buying committees
strong forecasting, operational rigor, and accountability mindset
executive presence with C-level customers
Company
Aretiforce | B Corp™
As part of the Areti Group, Aretiforce are dedicated to connecting talented Salesforce and Certinia (Formerly FinancialForce) professionals with excellent job opportunities, whilst making a positive impact on the environment, and leaving the world in a better place than we found it.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Vince Robbins
Head of Salesforce / Co-Founder
Company data provided by crunchbase