Exact IT Consulting ยท 2 weeks ago
Tier 2 Helpdesk Support
Lexington, KY
Full-time
Onsite
Mid LevelExact IT Consulting is seeking a Tier 2 Helpdesk Support technician to manage and maintain IT systems. The role involves installing and configuring servers, monitoring system integrity, and providing support for various IT issues.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements
Install and configure systems such as supports core, financial software and core operational infrastructure applications
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Research and recommend innovative, and where possible automated approaches for system administration tasks
Identify approaches that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Create, change, and delete user accounts per request for all software
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Apply OS patches and upgrades on a regular basis based on recommendation from the Information Security Officer, and upgrade administrative tools and utilities
Configure/add new services as necessary
Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs
Maintain operational, configuration, or other procedures
Assist with troubleshooting and completion of Help Desk Ticket issues
Work in a weekend rotating schedule to cover close of business and Help Desk
Qualification
Required
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Install and configure systems such as supports core, financial software and core operational infrastructure applications
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Research and recommend innovative, and where possible automated approaches for system administration tasks
Identify approaches that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Create, change, and delete user accounts per request for all software
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Apply OS patches and upgrades on a regular basis based on recommendation from the Information Security Officer, and upgrade administrative tools and utilities
Configure/add new services as necessary
Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs
Maintain operational, configuration, or other procedures
Assist with troubleshooting and completion of Help Desk Ticket issues
Work in a weekend rotating schedule to cover close of business and Help Desk
Preferred
Active Directory experience
VOIP (3cx/FreePBX) experience
RMM experience
PSA experience
Cloudberry experience
Barracuda experience
Office365 experience
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Company
Exact IT Consulting
Exact IT Consulting is a premier provider of IT services for organizations in the midwest, including Indiana, Illinois, Kentucky, and more.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase