AV Technician & Helpdesk Support jobs in United States
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Opal Group · 5 months ago

AV Technician & Helpdesk Support

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$1,000/mo - $1,200/mo

Opal Group organizes premier virtual and live conferences and is seeking AV Technicians & Helpdesk Support Specialists. The role involves managing AV equipment at conferences and providing remote technical assistance, requiring strong customer service skills and the ability to thrive in dynamic environments.

CateringEvent ManagementEvents
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Diversity & InclusionbadNo H1Bnote

Responsibilities

Handle audio-visual equipment setup, testing, and assistance during live events
Interact with clients and deliver outstanding customer service on-site
Ensure high-quality AV setup and seamless technical support during events
Adhere to business-appropriate dress and professional presentation standards
Provide remote technical assistance and helpdesk support to end users
Assist with software installations, updates, and basic troubleshooting
Offer onboarding support and technical orientation to new users
Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting)
Communicate clearly and professionally with staff to address technical issues
Stay current with helpdesk best practices, systems, and internal technology tools

Qualification

AV Technician experienceHelpdesk Support experienceSalesforce Experience CloudAdvanced English communicationCustomer service mindsetInterpersonal skillsOrganizational skillsTime management skillsWork in fast-paced environment

Required

Valid U.S. entry visa required
Proven experience as an AV Technician and/or Helpdesk Support Specialist
High school diploma or GED required
Advanced English skills in verbal and written communication are required
Strong interpersonal and client-facing communication skills
Demonstrated customer service mindset and professional demeanor
Solid organizational and time management skills
Ability to operate effectively in a fast-paced, dynamic environment
Willingness and ability to travel approximately once per month

Preferred

College degree in a relevant field

Benefits

100% remote work environment with occasional travel to on-site conferences (based on the position)
Paid Time Off (available after 90 days), including:
Vacation Days
Sick Leave
Compensatory Time
One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
Jury Duty Pay
Paid Time Off for Voting
Paid federal holidays with early release the day prior
Summer Fridays
All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals

Company

Opal Group

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Opal Group is an event management company that offers catering services for the healthcare sector.
dateFounded in 1998
location
New York, New York, USA
people-size51-200 employees
web-link
https://opalgroup.net

Funding

Current Stage
Growth Stage

Leadership Team

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Alejandro Salas Hesselbach
VP of Strategic Partnerships
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Company data provided by crunchbase