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The Reynolds and Reynolds Company · 1 day ago

Entry Level Customer Success Specialist

Lafayette, LA

Full-time

Onsite

New Grad, Entry Level

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide high-level support to automotive dealerships. The role involves consulting with clients to ensure they are effectively using the company’s software products, with a mix of on-site and video conference support.

AutomotiveRetailSales

Responsibilities

Providing high level customer support to approximately 30-50 automotive dealerships in a defined area

Functioning as a consultant, providing excellent support for our products

Ensuring that customers are using the software that they purchased to their full potential

Providing both on-site and video conference support to customers

Traveling, with overnight hotel stays, up to 50% during training period (approximately 6 months)

After training, must be able to travel approximately 35% of the month

Qualification

Customer serviceCommunication skillsTime managementOrganizational skillsRelationship building

Required

Bachelor's Degree or equivalent experience

Must be a self-starter with good time management skills

Strong written and verbal communication skills

Excellent customer service and organizational skills

Ability to build strong customer relationships

Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 35% of the month

Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Company car for business and personal use

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866