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Microsoft · 2 weeks ago

Cloud Solution Architect Manager - CTJ - Secret

Washington, DC

Full-time

Onsite

Director/Executive

$131K/yr - $252K/yr

8+ years exp

Microsoft is a global leader in technology and innovation, seeking a Cloud Solution Architect Manager to lead a team in enhancing customer success and technical quality within their Success Programs Delivery. The role involves strategic decision-making, relationship building, and ensuring delivery excellence across a diverse customer base in Secured cloud environments.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success

You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members

You will coach your team in developing and expanding impactful stakeholder relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Secured Customer delivery coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth

You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Unified Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Unified Support, Consumption and Usage aspects of your practice

You will manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making

You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes

You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalog and how to leverage the offerings

Qualification

Cloud/infrastructure technologiesPeople managementTechnical sales managementTechnical architectureCustomer experienceStakeholder relationshipsData-driven decision makingTeam coaching

Required

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Secret Security Clearance

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements

You will be asked to provide clearance verification information prior to an offer of employment

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter