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WellSpan Health · 3 weeks ago

On-Call and Switchboard Operator I - York - Per Diem

York, PA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

WellSpan Health is an integrated delivery system focused on leading in value-based care, serving central Pennsylvania and northern Maryland. They are seeking an On-Call and Switchboard Operator I to manage phone calls, schedule appointments, and provide support during emergency situations while ensuring compliance with health information privacy standards.

Health CareHospitalMedical

Responsibilities

Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner

Safeguards Protected Health Information (PII) and follows HIPPA guidelines

Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families

Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy

Contacts scheduled on-call personnel/provider when needed using appropriate protocol

Enters and maintains detailed information on confidential records for patients in various computer systems

Relays medical information to the clinical team to allow them to provide exceptional patient care

Corresponds with clinical teams and physician via the computer system with necessary patient information

Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol

Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly

Verifies that monitoring equipment is always functioning properly

Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols

Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries

Maintains established policies and procedures, objectives, quality assessment and safety standards

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Participates in educational programs and staff meetings required for the department. Completes required annual training

Other duties as assigned