GE HealthCare · 1 month ago
Field Service Engineer – Medical Devices- Cluj Napoca City
United States
Full-time
Remote
Entry, Mid LevelGE HealthCare is seeking a proactive Field Service Engineer responsible for developing and maintaining strong interpersonal relationships with customer representatives. The role involves troubleshooting and maintaining medical equipment while ensuring customer satisfaction and effective communication with clients.
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Responsibilities
Troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment
Owning customer issues from dispatch or identification of issue to resolution. Proactively engaging with other team members to ensure they are always aware of status of all issues for their designated customers
Maintaining all models specific to a modality’s in the assigned area
Performing total system level troubleshooting on complex multi-symptom problems
Communicating clearly with end-users and department managers on equipment status; maintain customer satisfaction
Effectively communicating and partner with teammates and colleagues
Assisting in Account Sales visits, help train others where necessary, and identifying Sales opportunities and communicate them to account team
Assisting in the growth and direction of business in geographic area
Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Partnering with the customers and recommend value-added services that will help the customer run their business more efficiently
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
Qualification
Required
Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
Technical analytical skills
Ability to work independently with minimum supervision, high work standards and quality
Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
Fluency in English and Romanian
Valid driving license B category valid for Romania, active driving experience
No restriction to work in high magnetic field area
Preferred
High work standards and quality
Shows Initiative and motivation
Plans and organizes work effectively, self-motivated
Excellent communication skills, listening skills, and interpersonal skills
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
Founded in 1892
10001+ employees
H1B Sponsorship
GE HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
eeNews Europe
2026-01-09
Company data provided by crunchbase