DBM Global Inc. · 7 hours ago
IT Support Technician
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expDBM Global Inc. is seeking an IT Support Technician to serve business end-user needs via their internal ticketing system. The role is focused on troubleshooting IT issues, maintaining asset management systems, and supporting new hires across North America.
Manufacturing
Responsibilities
Device imaging, configuration, and setup for new hires across North America
Maintaining and updating Asset Management systems across companies for end user devices
Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues
Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs
Service Desk knowledge base management. Creating, updating, and improving support procedures
Maintain accounts, software, and hardware compliance to meet IT security standards
Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling
Execute business support standards, processes and procedures, and guidelines for incident management
Work closely with the IT Service Delivery Manager to recommend and implement process improvements
Proactively learn and train other staff members in new product and service technologies
Engage with remote team members for support when needed
Working knowledge of the ITIL framework
Qualification
Required
2+ Years of IT Computer Support experience required
High School Diploma
Working knowledge of the ITIL framework
MS Office 365 Suite
Active Directory (on prem and cloud)
O365 Admin
Entra
ServiceNow
TeamViewer
Citrix
Intune
Threatlocker
Zscaler
CAD application knowledge
Preferred
A+ certification preferred but other industry certifications considered
Benefits
Comprehensive health insurance benefits
Company
DBM Global Inc.
Majority-owned by INNOVATE Corp.
1001-5000 employees
H1B Sponsorship
DBM Global Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
UMB Bank
2025-05-20Post Ipo Debt· $220M
1997-07-01IPO
Leadership Team
R
Rustin Roach
President & CEO of DBM Global, Inc
Recent News
INNOVATE Corp.
2025-11-14
MarketScreener
2025-10-17
DBM Global Inc.
2025-10-17
Company data provided by crunchbase