SERVPRO of Southwest Portland ยท 3 weeks ago
Customer Service Manager
Portland, OR
Full-time
Onsite
Mid LevelSERVPRO of Southwest Portland is seeking a Customer Service Manager responsible for managing Production Technicians and ensuring excellent customer service. The role involves scheduling, training, and resolving issues while meeting customer and company expectations.
Construction
Responsibilities
Recruit, hire and train new production technicians
Generate sales from production technicians to up-sell and cross-sell
Research strategies to further improve the customer experience
Schedule calendar for production technicians
Distribute work
Develop standards and procedures
Document customer service discussions and actions
Maintain accurate records and files of documentation
Provide sales goals and encouragement to achieve goals
Manage budget and expenses
Set and maintain all customer service procedures and policies
Record, organize, and file customer interactions and profile/account changes
Provide resources for quality customer service
Implement customer service strategies to improve quality of service
Address and resolve team and customer conflicts
Anticipate and resolve customer service issues
Maintain a professional workspace and workflow
Evaluate production technicians performance
Qualification
Required
Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Able to multitask, prioritize, and manage time efficiently
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
Self-motivated and self-directed
Comfortable in both a leadership and team-player role
Creative problem solver who thrives when presented with a challenge
Focused on customer service
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for a positive customer experience and resolution
Preferred
Bachelor's degree in business administration, business, or related field
Benefits
Bonus based on performance
Company car
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Vision insurance
401(k) matching
Company parties
Dental insurance
Health insurance
Training & development
Company
SERVPRO of Southwest Portland
Residential and Commercial Restoration and Cleaning Services SERVPRO of Southwest Portland is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour emergency service.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase