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Greene Tweed · 2 weeks ago

Senior Strategic Account Manager

Pennsylvania, United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Greene Tweed is a multi-national industry leader known for its cutting-edge technology and polymer expertise. The Senior Strategic Account Manager will be responsible for expanding revenue, managing customer relationships, and ensuring customer satisfaction while aligning internal resources to support strategic initiatives.

Industrial EngineeringManufacturingMechanical Engineering

No H1B

U.S. Citizen Only

Responsibilities

Revenue & Profitability: Aggressively expand revenue above market growth rates while managing price, volume, and mix to achieve favorable profitability

Strategic Planning & Execution: Create, communicate, and mobilize company-wide support for a forward-looking strategic plan for the account. Ensuring BU and functional alignment to support tactical execution

Health & Performance Mgmt: Actively monitor customer satisfaction and loyalty measures while deploying improvement measures

Global Sales Alignment: Execute qtrly, account plan review and collaboration w/ extended sales team. Direct engagement and solicit support requirements

Maintain Global Sales Pipeline: Track growth opportunities on a worldwide basis. Assist tactical sales teams in development and/or monitoring of opportunity timelines for performance to requirements, schedule and cost. Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Relationship Building: Cultivate and expand relationships higher and wider into adjacent customer divisions / BU's

Customer Centricity: Exhibits intense customer advocacy within GT and ensures all BU and functional discussions are centered on the VOC

Value Creation: Cultivate deep understanding of customer strategy and GT's value proposition to the account. Ensure continued review and collaboration to align customer & GT technology roadmaps

Expansion: Aggressively pursue share expansion through new & existing applications and new customer Divisions / BU's

Leadership Engagement: Seek opportunities for high level customer engagement. Deploy GT executives in meaningful, value-added engagements in support of global plan

Leverage Supporting Teams: Partner with internal resources/champions to drive strategy and success at respective account. This could include Corporate Leadership, Product Management, Marketing, Engineering, Manufacturing, R&D, Quality, Supply Chain and Finance as appropriate

Contract Management: Negotiate/provide guidance on master agreements including contract pricing, terms, and other elements to create long term alignment and growth

Qualification

Account ManagementStrategic SellingTechnical KnowledgeCross Functional CollaborationCommunication SkillsNegotiation SkillsMicrosoft OfficeSFDCCultural AwarenessTeam Leadership

Required

Bachelor's degree strongly preferred, or equivalent experience

Minimum of 10 years Account Manager/Outside Sales experience. Experience in industry/relevant product lines strongly preferred

Ability to successfully influence without formal authority required

Demonstrates a professional and assertive work style, exhibiting exceptional communication skills, both verbal and written, while embodying the grit and fortitude to overcome challenges with determination

Deal comfortably with senior executives; understands how top executives think and process; can determine the best way to get things done with executives by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive; can present bad news to top management without undue tension and nervousness

Understands strategic selling process and relevant tools/processes (SWOT, value-based pricing/selling, cost estimating process)

Demonstrated ability to work effectively with a diverse, global team to develop a sales strategy and successfully penetrate the industry

Technical Knowledge - must have the capability to understand the technical applications of our products and represent products positively

Cross Functional Collaboration - Able to work effectively in a matrix organization. Demonstrated collaborative skills to inspire others to assist in endeavors

Excellent listening, negotiation and presentation skills

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

Proficiency in Microsoft Office applications, SFDC, and other technology relevant to the task at hand

Experience in delivering client-focused solutions based on customer needs

Able to work well in a team environment. Team leadership capabilities must be able to work effectively with a diverse multi-functional team of technical and sales professionals to meet the goals related to specific products either currently available or being developed

Able to make decisions consistent with business vision

Able to work effectively in a matrix organization. Demonstrated collaborative skills to inspire others to assist in endeavors

Cultural knowledge, cognizance and understanding of acceptable behavioral practices and cultural differences in the business and social environment

Ability to travel 50-70% of time (domestic and international), including valid driver's license

Preferred

This position may require U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR) depending on the assigned business unit. A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States