TeamLogic IT · 2 weeks ago
IT MSP Level II/III Technician/Consultant
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
5+ years expTeamLogic IT is a dynamic company that values team collaboration and smart solutions in the IT field. The IT Technician's role involves ensuring system operation and functionality for end users, responding to support requests, and providing both pre-sales and post-sales technical support.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture
Other administrative and managerial tasks and activities deemed necessary to support the effective operations of the company
Qualification
Required
Helpdesk support and device management experience
Network support experience
Experience with PSA and RMM systems, such as Autotasks, NinjaOne…etc
Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom ControlOne, SentinelOne, Sophos…etc
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
Experience with O365 and the Microsoft ecosystem
College diploma or university degree in the field of Computer Science and/or 5-10+ years equivalent work experience
Preferred
English-Spanish Bilingual
Benefits
401(k)
401(k) matching
Competitive salary
Health insurance
Opportunity for advancement
Training & development
Wellness resources
Profit sharing
Experience our People First Culture
Build a Rewarding Career
Enjoy the Best-in-Class Benefits such as 401(k), Profit Sharing, Stock Options, Health Insurance, Flexible Scheduling, Vehicle Leasing Support…etc.
Earn Competitive Compensation including the Opportunity to Grow and Develop your skillsets
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase