AvalonBay Communities · 3 weeks ago
Systems Adoption Manager (User Adoption and Training)
Irvine, CA
Full-time
Onsite
Mid Level
3+ years expAvalonBay Communities is focused on creating a better way to live for its associates and customers. The Systems Adoption Manager plays a critical role in ensuring the efficient application of policies and digital solutions, providing technical support, and enhancing user adoption across the organization.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Design and conduct quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure
Provides technical support for associates using resident-and-vendor facing systems and applications, including Tier 1 support
Serves as the primary point of contact for system and application development, including defining business requirements, providing expertise, and assisting the User Acceptance Testing (UAT)
Advise Instructional Design teams to guide the development of training programs involving enterprise systems, applications, and supporting software. Ensure content accuracy, relevance, and alignment with system functionality and user needs. May facilitate training as needed
Assists with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications
Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments
Provide systems support on the implementation of jurisdictional requirements
All other tasks assigned by the manager
Qualification
Required
High School diploma (or equivalent) is required
Minimum 3 years of experience in multi-family property management, real estate, hospitality, or retail
Minimum 3 years of experience on one or more of AvalonBay's software applications required
Strong verbal and written communication skills, with the ability to create reports, deliver presentations, and work across different teams
Strong analytical skills to review reports, interpret data, and prioritize tasks
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to operate general office equipment (computer, telephone, copier, fax machine)
Displays advanced knowledge of three or more of AvalonBay's software applications such as DocuSign, Fraud and Screening Tools, Online Policy Manual, Catalog, Pendo, Workday, App Lease, Lease Manager, Avalon Access/Resident Portal, Community Database, SMRTRent, MRI, Salesforce, and Smart Access
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance
Preferred
Bachelor's degree in business administration, Management, or a related field preferred
Benefits
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
H1B Sponsorship
AvalonBay Communities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (7)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase