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Greenway Automotive · 3 weeks ago

Warranty Administrator

Frisco, TX

Full-time

Onsite

New Grad, Entry Level

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving multiple states. They are seeking a Warranty Administrator to manage warranty papers and claims, collaborate with managers and technicians, and ensure compliance with warranty specifications.

AutomotiveCustomer ServiceFinanceTransportation

Hiring Manager

Domineek Barnes

Responsibilities

Perform research on warranties and prepare customize warranty papers for work

Review all warranty claims and administer it with warranty awarded

Coordinate with manager and prepare repair order for authorization as per warranty requirement

Assist various departments and fulfill all warranty requirements

Assist customers with all warranty service and prepare associate documents

Monitor all customer inquiries and requests on all warranty issues

Supervise all information and update database and prepare require filling documents

Maintain knowledge on various warrant programs by active participation in education programs

Ensure customer satisfaction and ensure compliance to all warranty specifications

Evaluate databases and complete all data entry for warranty claims and filings

Prepare and maintain all warranty documents according to distributor and manufacturer requirement

Qualification

Chrysler warranty experienceMath skillsPoint-of-sale (POS) experienceAdministrative skillsCustomer service focusHelpful attitudeFriendly demeanorMulti-taskNeatProfessional appearanceHighly trustworthySecurity consciousCommunicationProblem solving skills

Required

High school diploma or GED required

Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment

Ability to multi task

Neat, clean, and professional appearance

Helpful attitude and friendly demeanor

Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

Highly trustworthy and security conscious

Preferred

Previous customer service or related experience preferred

Chrysler warranty experience preferred

Company

Greenway Automotive

Greenway Automotive began with 1 Ford store in 1995, and has now grown to become the 5th Largest Privately Held Automotive Group in the US, and the 11th Largest Automotive Dealership Group Overall based on the 2017 Automotive News roundup of the Top 150 Dealership Groups in America.

Founded in 1995