Icon Boiler · 20 hours ago
Procurement Specialist
Greensboro, NC
Full-time
Onsite
Entry Level
1+ years expIcon Boiler is a company that provides support to Boiler Service Technicians and other personnel. The Procurement Specialist will be responsible for managing orders, maintaining customer satisfaction, and overseeing parts inventory while ensuring compliance with procurement policies.
Mechanical Or Industrial Engineering
No H1B
Responsibilities
Responds to all telephone and email inquiries promptly
Provides excellent customer service to boiler service technicians, customers, and all Icon and Brady associates
Receives material requests and processes orders for boiler technicians, inside sales and other internal/external customers
Maintains status of open orders - requests and manages ETAs, communicates tracking and delivery information as necessary, follows up on backordered items, confirms with customer/technicians that parts ordered were received and closes order when completed
Manages warranty related issues associated with parts and equipment (with direction from the Sales Application Specialist) for the Icon Boiler service and sales teams
Cross-trains for all duties in procurement and serves as backup for the Sales Application Specialist
Assists with the creation and implementation of short term and long term plans associated with parts sales whether internal or external, through customers and contractors
Manages and maintains boiler parts inventory and availability: i.e: warehouses and truck stock, as well as boiler parts specific to our vendor partnerships housed and managed by Brady Parts
Becomes product knowledge expert for boiler parts and researches parts with preferred suppliers
Stays abreast of all strategic partner products, parts, equipment and associated updates relevant to these components (new to market/obsolete/limited stock etc.)
Responsible for proper specification and sizing of pumps utilizing pump curves, pump sizing software and relevant data for hydronic/feed water applications in support of our customers, internal Sales Engineers and Sales Applications Specialist
Maintains contract database with relation to PM/Annual inspection parts and material, and preferred supplier database
Processes vendor invoices and post Purchase Orders in a timely manner to ensure all parts and freight costs are added to the job
Creates and maintains a database for all contract customers with the necessary PM/Annual Inspection parts needed for each piece of equipment under contract
Complies with all procurement policies and procedures
Creates purchase orders for truck stock and tools
Takes job-related parts requests from technicians and expedites delivery and adds parts to tasks
Develops and delivers accurate Inside Sales quotes for Icon Boiler in a timely manner, ensuring prompt and clear communication with customers
Processes orders, stock transfers, and sets up parts orders according to IFS procedures manual
Maintains superior customer satisfaction by investigating concerns, implementing corrective action and communicating with customer and Icon (and/or Brady) associates as needed
Responsible for Reporting as required by the Service Operations Manager
Promotes rewarding workplace by treating co-workers with respect and consideration
Flexibility to work overtime/weekends, as required
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long-term customer relationships
Immediately address any customer’s concern and requests the involvement of other Company personnel as required
Follow all company safety programs and report any non-compliance to your Manager
Notify Manager or Director of Safety of any unsafe conditions
Qualification
Required
Minimum High school diploma or general education degree (GED)
1 to 3 years related experience and/or training
MS Office Suite proficiency
General familiarity with computer systems
Ability to learn software applications as required
Ability to read and write
Ability to effectively communicate with co-workers and customers
Ability to understand and translate correspondence from dictation
Must possess basic math skills
Ability to perform basic math operations using units of American money, weight measurement, volume and distance
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
Ability to deal with several abstract and concrete variables
Ability to pass drug screening
Ability to prove US employment eligibility
Preferred
2 year Associates Business Degree
Company
Icon Boiler
We create reliable, sustainable, and safe boiler room environments.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joanna Stone, SPHR, SHRM-SCP
Vice President and CPO Human Resources
Company data provided by crunchbase