Outcomes® · 21 hours ago
Client Success Manager - Retail Pharmacy Technology
Kansas City, MO
Full-time
Hybrid
Mid Level
3+ years expOutcomes® is focused on enhancing client relationships in the retail pharmacy technology sector. The Client Success Manager will develop long-term partnerships with clients, ensuring they achieve significant business outcomes and maximum value from the company's solutions.
Health CareMedicalTherapeutics
Responsibilities
Client Onboarding: Guide new clients through onboarding and implementation to ensure a smooth, successful start and full understanding of available tools and resources
Relationship Management: Build and maintain strong, long-term relationships with key stakeholders to foster trust, engagement, and alignment with client business objectives
Value Realization: Partner with clients to define success metrics, monitor progress, and ensure they achieve measurable results from the company’s products and services
Client Health Monitoring: Track client engagement, usage data, and adoption patterns to identify trends, risks, and opportunities for improvement
Proactive Problem Solving: Anticipate client challenges, develop action plans, and work collaboratively with internal teams to resolve issues before they impact satisfaction or retention
Cross-Functional Collaboration: Collaborate with sales, implementation, product, and support teams to ensure a seamless client experience and alignment on client goals
Growth & Retention: Identify upsell, renewal, and expansion opportunities by understanding client needs and positioning additional solutions that deliver value
Business Reviews & Communication: Conduct regular value reviews with clients to highlight ROI, share best practices, and reinforce partnership outcomes
Qualification
Required
Strong relationship-building and consultative communication skills
Proven ability to analyze data, identify trends, and make strategic recommendations
Exceptional organizational and time management abilities with attention to detail
Comfortable leading client meetings, presentations, and business reviews (virtual or in-person)
Proactive, strategic mindset focused on client retention, growth, and success
Ability to collaborate effectively across departments and influence without authority
Demonstrated empathy, professionalism, and commitment to client satisfaction
Travel may be required (up to 20%) based on client needs and business priorities
Bachelor's degree in Business, Communications, or related field; equivalent experience considered
3+ years of experience in Client Success, Account Management, or a client-facing role in a SaaS, technology, or service-oriented environment
Proven track record of driving client adoption, retention, and expansion
Preferred
Experience using CRM or client success platforms: Salesforce is highly preferred
Benefits
Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available - immediate eligibility
Company
Outcomes®
Outcomes® unites technology and clinical relationships through a connected healthcare network to drive better outcomes.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.19M2015-07-16Acquired
2011-03-14Series Unknown· $0.19M
Leadership Team
Tom Halterman
Founder & CEO (Retired)
Adam Dieterman
Partnership Manager
Company data provided by crunchbase