PGIM · 3 months ago
Director, Strategic Initiatives (Group Insurance/Claims)
Newark, NJ, USA
Full-time
Hybrid
Mid, Senior Level
$152K/yr - $206K/yr
7+ years expPGIM is a leading financial services company, and they are seeking a Director of Strategic Initiatives to join their Group Insurance Claims Excellence team. This role will drive the transformation vision and strategy within claim operations, focusing on enhancing customer and employee experiences through innovative process improvements and technology adoption.
Asset Management
Responsibilities
Provides strategic direction and facilitates the development of specific business requirements
Leads the identification, allocation, and coordination of subject matter expert resources
Collaborates with internal and external partners and engages regularly with senior executives
Implements industry-leading change management and operational readiness programs
Ensures end-user training, continuous improvement and full user adoption of transformed processes and technologies
Oversees detailed project tracking, reporting, and budgetary planning of assigned initiatives
Leverages a wide network of business partners in support of new technology adoption
Develops and maintains relationships with key stakeholders, including internal and external partners
Monitors industry trends and emerging issues related to claims excellence and adjusts strategies accordingly
Develops and manages key performance indicators (KPIs) to measure the effectiveness and efficiency of deployed solutions
Participates in industry conferences and events to stay current on emerging best practices and developments
Works closely with internal partners to ensure that all claims processes comply with regulatory requirements, internal policies, and Prudential’s high ethical standards
Serve as a subject matter expert on group claims excellence topics, both internally and externally
Recommends technology solutions and process enhancements to improve claims management processes and partners with internal and external partners to implement and execute
Qualification
Required
Bachelor's degree in business, insurance, or a related field preferred
A minimum of 7 years of experience in group insurance, disability and absence claims, is required for this role
Experience leading transformational efforts encompassing artificial intelligence, data science, process reengineering, continuous improvement and technology solutions
Strong knowledge of insurance industry regulations, policies, and procedures
Detail-oriented with strong organizational skills and an ability to manage and execute simultaneous projects and tasks
An inspirational leader, who inspires and creates followership
Demonstrates an ability to think strategically and balance short-term and long-term needs
Strong interpersonal abilities, clear communication skills, team orientation, and the desire and ability to work with business partners across the organization in a matrixed environment
Proven ability to effectively manage relationships with both internal and external partners
Demonstrated success in leading large-scale change management initiatives
Provide ongoing coaching and mentoring to team members, and establish mechanisms for continuous improvement and training that fosters professional growth and ensures the development of high-performing, claim teams
Ability to travel, based on business and customer needs (up to 25%)
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
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