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Lifelong · 1 day ago

Program Manager, ADS (Hybrid)

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$33.66/hr - $43.27/hr

3+ years exp

Lifelong is a community health organization committed to removing barriers to health with relentless compassion. The Program Manager, ADS will lead the implementation of Washington State’s WA Cares Fund initiatives, ensuring eligible individuals receive effective support in accessing long-term services and supports.

Health CareMedicalNon Profit

Responsibilities

Lead the design, implementation, and continuous improvement of WA Cares–aligned services

Ensure all program activities comply with WA Cares Fund regulations, reporting expectations, and statewide implementation guidance

Serve as the organizational point of contact for WA Cares partners, state agencies, and stakeholders

Monitor WA Cares-related trends, policies, and updates, applying them to program adjustments as needed

Develop and enhance community-based programming supporting WA Cares beneficiaries, older adults, adults with disabilities, and caregivers

Integrate best practices for long-term care support, access, and equity

Regularly assess program performance, incorporating client and community feedback to improve service delivery

Establish and maintain monitoring and evaluation tools to measure outcomes and client satisfaction

Cultivate partnerships with long-term care facilities, healthcare providers, and community-based organizations

Provide supervision and guidance to staff conducting intake, assessments, service planning, and resource navigation associated with WA Cares and other LTSS programs

Ensure clients receive accurate information and seamless access to WA Cares benefits and community resources

Facilitate multidisciplinary collaboration to support integrated, client-centered care

Oversee WA Cares contract compliance, reporting, and documentation requirements

Manage program budgets and expenditures, coordinating with Finance to ensure accurate allocation of WA Cares resources

Ensure all activities follow agency, state, federal, and Medicaid guidelines

Regularly review case documentation for accuracy, completeness, and adherence to WA Cares standards

Support grant writing, fundraising, and continuous quality improvement efforts

Recruit, train, supervise, and evaluate program and care coordination staff

Provide coaching, mentorship, and professional development opportunities

Support staff in addressing complex client cases involving long-term care, behavioral health, or APS considerations

Maintain strong collaborative relationships with WA Cares funders, state agencies, and community partners

Represent Lifelong at meetings, site visits, and professional networks related to WA Cares and long-term supports

Maintain accurate, up-to-date resource information for referrals and navigation

Participate in agency leadership teams or working groups as assigned

Perform other duties as assigned

Qualification

WA Cares Fund expertiseProgram design experienceSupervisory experienceLTSSCommunity resource networksMulticultural competenceCommunication skillsLeadership skillsOrganizational skills