InHealth Systems & Services · 3 weeks ago
Product Specialist and Site Lead
Lexington, KY
Full-time
Onsite
Entry, Mid Level
$17/hr - $19/hr
2+ years expInHealth Systems & Services is seeking a Product Specialist and Site Lead who will provide excellent customer service to patients and manage the operations of their Neb Doctors office location. The role involves processing orders, troubleshooting equipment issues, and ensuring compliance with accreditation requirements while serving as the primary contact for site inspections and local vendors.
ConsultingHealth CareHospitalMedical
Responsibilities
Process nebulizer supply orders generated from Neb Doctors website and phone calls
Process Tele-Medicine Orders submitted by clinics and insurance companies
Troubleshoot nebulizer equipment issues with patients and processing replacement equipment as needed
Maintain a record of returned and defective equipment for warranty reimbursement from product manufacturers
Maintain a record of and respond to all in-coming patient complaints pertaining to products for compliance with all accreditation requirements
Contact patients and clinics for product-related issues such as obtaining demographic information for orders and confirming returned products
Works directly with billing and customer service staff in communicating balance adjustments due to confirmed returned equipment
All other duties as needed
Acts as the primary local contact for headquarters
Acts as the local liaison for vendors servicing the location, i.e., HVAC, Shredding Services, Telephone Providers, Landlords, etc
Ensures the location is secure with doors and windows closed and locked, and security system always armed where applicable
Communicates local supply needs to headquarters or orders appropriately for the location as directed
Acts as the primary contact for site inspections by regulatory or accreditation entities and communicate directly with headquarters
Qualification
Required
Knowledge of medical insurance, managed care plans, deductibles, co-pay, and contractual adjustments
Knowledge of durable medical equipment billing
Excellent written and verbal communication skills
Ability to design, build, and present results to management
Fast and accurate data-entry skills required
Intermediate MS Word and Excel experience
Multi-task-oriented skills
Preferred
College degree preferred
Minimum of 2 years' experience posting insurance charges and payments and working medical accounts receivable preferred
Benefits
Major Medical and Dental Insurance
401K
ESOP Shares - we are an employee-owned company
Company
InHealth Systems & Services
InHealth Systems and Services is expanding into new markets.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase