Westgate Resorts · 3 hours ago
Front Desk Agent
River Ranch, FL
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hr
0+ years expWestgate Resorts is a hospitality company offering unique outdoor experiences at their Florida dude ranch. The Front Desk Agent greets and assists guests, manages reservations, and ensures a positive experience at the resort.
CasinoHospitalityResorts
Responsibilities
Greets, registers, and assigns rooms to guests
Issues room key and escort instructions to Bellhop
Date stamps, sorts, and racks incoming mail and messages
Transmits and receives telephone messages
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
Keeps records of room availability and guests' accounts
Computes bill, collects payment, and makes change for guests
Makes and confirms reservations
Posts charges such as room, food, liquor, or telephone, to ledger
Makes restaurant, transportation, or entertainment reservation, and arranges for tours
Assists guests with deposit of guests' valuables in hotel safe or safe deposit box
Nightly bucket checks
Able to listen and find solutions to guests problems
Qualification
Required
Must be able to lift up to 15lbs
Must be able to stand for long periods of time
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Excellent customer service skills
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
2026-01-22
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase