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Opry Entertainment Group · 2 weeks ago

E-Commerce Specialist

Nashville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Opry Entertainment Group is seeking an E-Commerce Specialist to update and maintain their retail websites. The role involves managing site updates, enhancing user experience, and collaborating across teams to improve key performance indicators.

ArtMedia and EntertainmentMusicPerforming ArtsRecreation

Hiring Manager

Sam Macomber

Responsibilities

Manage site updates/maintenance and end-to-end e-commerce operational infrastructure, ensuring consistent user experience, functionality, and brand consistency

Assist in creative design, content creation, and site implementation of design - including HTML coding, UTM tagging and tracking, and QA tasks. Content creation may include photography, copy or article writing, creation of images for the website, and user experience design. Update digital marketing calendar and website asset mockup

Support the business by managing the timely execution of website projects, maintenance requests, customer service and usability concerns, including product page enhancements, suggestive selling tools, editorial content features and navigational enhancements

Proactively identify operational problems, assess and evaluate infrastructure improvement projects to recommend prioritization, and independently resolve issues

Collaborate across teams and departments to strategize and implement initiatives to improve KPIs including, but not limited to, search engine optimization, traffic, conversion, average order value, and sales

In partnership with the merchandise teams, regularly analyze business for item and category opportunities, including the growth of online-only items and categories

Monitor order flow and ensure orders clear through the system. Interact with logistics, finance, and IT to resolve issues

Participate in weekly team meetings with cross-functional partners to recap business results and follow up on actions to drive category growth

Monitor e-commerce and digital marketing trends and technologies while identifying new opportunities

Perform other duties as assigned

Qualification

E-commerce experienceHTMLAdobe Creative SuiteCSSUTM taggingProduct Information ManagementSaaS eCommerce PlatformsInterpersonal skillsWritten communicationVerbal communicationAttention to detailTeam-orientedAdaptability

Required

2+ years' related content creation and operational and creative website updates

2+ years' experience with Adobe Creative Suite (Photoshop & Illustrator)

Experience with website editing tools and design, HTML, CSS, and UTM tagging

Experience with Product Information Management applications and Saas eCommerce Platforms

Effective interpersonal, written and verbal communication skills

Exceptional attention to detail and commitment to providing high-quality work

An eye for cohesive and engaging visual content

Ability to be independent yet team-oriented

Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines

Speak and hear to communicate and use both near and far vision

Frequently sit with some walking and standing

Frequently lift/carry up to 5 lbs

Occasionally lift/carry up to 25lbs

Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use

Preferred

Degree in related field preferred

e-commerce experience preferred

Shopify preferred

Company

Opry Entertainment Group

What do you get when you combine the most iconic entertainment brands in Nashville and beyond? The Opry Entertainment Experience: a collection of world-famous music brands – Grand Ole Opry, Ryman Auditorium, ACL Live, Ole Red, among others – powered by unparalleled musical talent, an enduring legacy, and world-class employees.

Founded in 2019

Nashville, Tennessee, USA

1001-5000 employees