Hex · 3 weeks ago
Customer Engineering Lead
San Francisco Bay Area
Full-time
Onsite
Lead/Staff, Director/Executive
$230K/yr - $250K/yr
3+ years expHex is seeking a Head of Customer Engineering to lead their Customer Engineering team, focusing on product education and adoption. This hands-on leadership role involves defining strategies, hiring talent, and driving product adoption across the customer base.
AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceDatabaseSoftware
Responsibilities
Define what “great CE” looks like at Hex and build the roadmap to get us there
Set clear goals and success metrics for the phases of our customer journey that the CE team manages
Hire and onboard top talent at varying levels
Support individual performance by setting clear expectations, sharing high-quality feedback, and supporting career development
Lead and prioritize a portfolio of product adoption experiments
Build repeatable motions that help customers realize value quickly and grow with Hex
Help create technical/product narratives that make the expansion path obvious and compelling
Partner with Sales to ensure renewals feel like a natural continuation of value (not a scramble)
Partner with RevOps to implement & evolve the team’s technology stack and customer enablement process
Balance rigor with speed; systems should make the team faster, not slower
Partner closely with Engineering, Product & Design to inform roadmap and investment decisions
Connect Product with customers for early research and escalations as-needed
Qualification
Required
3+ years of people management experience
Strong prior IC experience in a technical, customer-facing role (Customer Engineer, Solutions Engineer, Sales Engineer, Technical CSM, Forward Deployed Engineer, etc.)
Track record hiring and developing top performers
Customer-centric approach to building post-sale teams
Developed empathy for data practitioners, understand how they work, and what they need to be successful
Technically fluent enough to have credibility with Data teams
Excited about how AI is transforming data work and want to be at the forefront of redefining the new playbooks
Running multiple experiments, being creative, and learning quickly are all elements of innovation that energize you
Cross-functional peers love collaborating with you and find you to be a thoughtful and credible partner
Product leadership knows they can lean on you to translate customer pain into product signals and trust your perspective
Can collaborate with a RevOps partner on day to day CE execution
Preferred
Strong intuition for PLG-ish or product-led adoption motions, paired with enterprise GTM partnership
Comfortable in earlier-stage environments with ambiguous problems, fast iteration, and minimal process while still raising the bar on execution & efficiency
Experience evaluating and implementing tools for customer-facing roles (Support, CRM, etc.) that have informed how you think about CE operations & systems
Benefits
Market-benched salary & equity
Comprehensive health benefits
Flexible paid time off
Company
Hex
Hex is changing how people use data by building a collaborative, shareable analytics workspace.
51-200 employees
H1B Sponsorship
Hex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$171.5MKey Investors
avraSequoia CapitalAndreessen Horowitz
2025-05-28Series C· $70M
2023-03-23Series Unknown· $28M
2022-03-22Series B· $52M
Leadership Team
B
Barry McCardel
Co-Founder and CEO
Recent News
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