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SAIC · 2 weeks ago

VTC Engineer ‐ Lead

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

$40K/yr - $80K/yr

8+ years exp

SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role involves analyzing and developing VOIP networks, managing Jabber and Webex, and ensuring proper integration and communication of those systems with the VOIP network.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion

Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network

Qualification

VTC SystemsNetworking ProtocolsSystem IntegrationTroubleshootingTechnical SupportVendor CoordinationPoly Certified EngineerCisco Collaboration CertsDocumentationField ExperienceGeneral IT CertificationsCommunication Skills

Required

8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP

Must have experience managing and integrating Voice services with WebEx and other VTC technologies

Previous experience in a federal or enterprise environment is a plus

Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Experience with VTC Systems - Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms

Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards

Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP)

Experience with VLANs, QoS, and firewall configurations for VTC

Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory

Ability to resolve complex audio, video, and network issues

Hands-on troubleshooting of hardware, peripherals, and software

Experience in providing technical support and training to end users

Strong communication skills to simplify technical concepts for non-technical users

Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites

Working with vendors to address hardware and software issues and implement solutions

Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities

VTC-Specific Certifications - Poly Certified Video Conferencing Engineer (PCVE)