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Roboflow · 2 weeks ago

Named Technical Support Engineer

United States

Full-time

Remote

Senior Level

7+ years exp

Roboflow is dedicated to making the world programmable through artificial intelligence, particularly in the realm of computer vision. The Named Technical Support Engineer will act as a trusted advisor for a single enterprise customer, ensuring the successful deployment and operation of Roboflow’s technologies while fostering strong relationships and facilitating knowledge sharing.

Artificial Intelligence (AI)Computer VisionDeveloper Tools

Responsibilities

Become the technical continuity for the customer’s computer vision deployment across your region

Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints

Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point

Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment)

Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns

Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance

Partner closely with Product, Field Engineering, and Account Executives to relay customer insights

Identify latch‑lifter opportunities that expand adoption of Roboflow technologies

Ensure high-quality communication and expectation setting with customer stakeholders

Participate in Support’s on-call rotation as needed

Qualification

LinuxNetworking fundamentalsScripting in BashScripting in PythonDiagnosing CV/ML pipelineEdge devicesInterpreting logsContextual Problem SolvingTranslating ComplexityManaging Sensitive IssuesOpportunity IdentificationProactive Knowledge SharingEnablement MindsetProcess & Tooling EvolutionRoboflowPrior named-account supportPre-sales experienceArticulating technical valueRelationship Building

Required

7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls)

Strong scripting skills in Bash and Python

Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference

Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices

Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure

Strong questioning and listening to understand customer environments

Able to form trust quickly and operate as a long-term technical partner

Skilled at making technical topics understandable to non-technical stakeholders

Calm under pressure, structured in updates, disciplined in follow-through

Recognizes when workflows or tooling can improve and articulates why

Creates content, updates runbooks, and contributes to internal/external KBs

Enjoys teaching customers and building their maturity in using the platform

Surfaces patterns, proposes improvements, and supports RCA processes

Preferred

Experience with the Roboflow platform

Prior named-account support or Technical Account Manager / DSE experience

Pre-sales, solutions architecture, or consulting background

Ability to articulate technical value as business outcomes

Benefits

$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers

$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space

Cover up to 100% of your health insurance costs for you and your partner or family

Equity in the company so we are all invested in the future of computer vision